Customer Service Representative - Claims

AXA; Derry/Londonderry; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading insurance provider is looking to expand their Derry Claims Team. This role offers a competitive salary of £24,655 with opportunities for career progression and performance-related bonuses. Candidates should possess strong customer service skills and at least 5 GCSEs including English and Maths. The position also supports hybrid working, allowing for a balanced work environment. Enjoy generous pension contributions, staff discounts on insurance, and various wellbeing initiatives for you and your family.

Benefits

Performance-related bonus

Generous pension contribution

Staff discount on insurance

Wellbeing initiatives

Generous holidays

Qualifications

• Strong customer service skills required for effective communication.
• 5 GCSEs including English & Maths are essential.
• Previous experience in construction or surveying is desirable.

Responsibilities

• Accurate and timely completion of case notes/logs/diaries.
• Ensure customer expectations are met and exceeded.
• Full ownership of the claims being managed.

Skills

Customer service skills

PC literacy

Communication skills

Education

5 GCSEs including English & Maths

APA Qualification or higher

Job description

Put the care into your career.... and join our Derry Claims Team!

Based in the AXA Customer Contact Centre in Derry, you’ll receive all the support you need to develop a rewarding career with AXA, using new digitised software to handle claims issues. Competitive salary, hybrid working and full training provided.

If you come from a customer facing role and possess strong customer service skills, this is a great role for someone who wants a career change within a different sector. If you have previous construction or surveying experience, this role offers an excellent opportunity to leverage your technical skills and transition into a dynamic new sector.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry event.

You will be offered a starting salary of £24,655 and career progression with salary increase within 6 months with us! You will also receive the opportunity to earn a performance related bonus. Generous pension contribution, staff discount on motor & home insurance, generous holidays, wellbeing initiatives for you and your family and more.

How you’ll make a difference:

• Accurate and timely completion of case notes/logs/diaries for each customer
• Deployment of cases to appropriate and approved suppliers
• Ensure that customer expectations are met and exceeded on every call to successfully complete every case
• Process cases in accordance with department procedures and agreed authority levels
• Full ownership and accountability of the claims you are involved in managing
• Support call handling activity in other areas during times of high demand
• 5 GCSEs including English & Maths (Essential)
• 6 months Customer Service Experience (Essential)
• APA Qualification or higher (Desirable)
• Previous construction or surveying experience (Desirable)
• PC literate – basic PC skills are essential, although you’ll be trained on our insurance‑specific software packages as part of your training programme

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.