Customer Service Representative - Casual

Datacom; Modbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A technology services company in Modbury is seeking Customer Service Representatives for its Federal Government support team. You’ll engage with customers to resolve issues and help them access essential services. No prior experience is needed as full training and support will be provided. This role requires a minimum of 22.5 hours per week, with flexibility for out-of-work commitments, and offers excellent career development opportunities.

Benefits

Career development pathways

Fully paid Cert III in IT

Corporate retail discounts

Paid parental leave

Employee referral program

Qualifications

• Able to identify and resolve issues by following clear processes.
• Outgoing and friendly demeanor when interacting with customers.
• Ability to meet KPIs for customer satisfaction.

Responsibilities

• Handle inbound customer enquiries via phone and email.
• Identify and resolve customer issues effectively.
• Build rapport with customers quickly.

Skills

Clear, confident verbal and written communication

Attention to detail and accuracy

Empathy and patience

Ability to handle multiple computer systems

Job description

Why Datacom?

At Datacom, we work with organisations and communities across Australia and New Zealand to make a real difference to people’s lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need — when they need it.

We’re passionate about developing, retaining, and promoting diverse talent. When you join our team, you’re not just taking a job — you’re opening the door to a career full of possibilities in Customer Operations, IT, and beyond.
With a dynamic, agile culture and supportive teams, you’ll feel valued and recognised from day one.

About the Role

We’re hiring casual Customer Service Representatives to join our Modbury-based Federal Government support team. In this role, you’ll be the friendly and professional first point of contact for customers — helping them solve problems, access essential services, and achieve the best possible outcomes.

Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference.

Whether you bring experience from healthcare, customer service, hospitality, retail, or call centres — or you are brand new to the industry — we’ll provide full training, knowledge resources, and ongoing leadership support so you can thrive.What You’ll Do

• Handle inbound customer enquiries via phone, email, and processing items
• Build rapport quickly while providing accurate, timely information
• Identify and resolve issues by following clear processes and guidelines
• Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality

What We’re Looking For

• Clear, confident verbal and written communication
• Strong attention to detail and accuracy under time pressure
• Team player who contributes to a positive environment
• Empathy and patience, especially when assisting people in challenging situations
• Comfortable navigating multiple computer systems (typing speed 20 WPM or higher)
• Australian Citizenship and ability to obtain and maintain a Security Clearance
• Previous customer service or contact centre experience is highly regarded but not essential — transferable skills are welcome; our training will set you up for success

Operating Hours

This is a casual opportunity, required availability is a minimum of 22.5 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:00am and 7:00pm on a rotating roster with flexibility to support all of your out of work commitments.

Please note: Full time availability is required for the training period.

Benefits

• Excellent career development with proven pathways through Datacom Academy
• Fully paid Cert III in IT, with course fees and study time covered during paid work hours
• Best-in-class reward & recognition programs
• Corporate retail discounts & regular social events
• Paid parental leave
• $1,000 employee referral program

Join Us

At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive environment. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia.

If you’re looking for meaningful work, vocational training, and real career progression, we’d love to hear from you.

How to Apply:

Click ‘Apply’ and start your career journey with Datacom today.