Customer Service Representative Agent

Boeing Company; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A multinational aerospace firm located in Bournemouth is seeking a Guest Services team member to provide excellent front-of-house service. Responsibilities include greeting visitors, operating the reception, conducting security checks, and handling general administrative tasks. Ideal candidates are friendly, well-organised, and possess strong guest-service skills. This position offers a competitive salary along with generous benefits such as annual leave, pension contributions, and well-being programs.

Benefits

Competitive salary and annual incentive plans

Pension plan with up to 9% employer contribution

23 days plus UK public holidays

Learning Together programme for development

Qualifications

• Smart, friendly, and well-organised individual with a focus on guest service.
• Ability to work under pressure and handle various tasks.
• Warm, welcoming, and approachable personality.

Responsibilities

• Meet and greet all visitors and check them in.
• Operate reception switchboard and handle enquiries.
• Process transactions at the front desk and manage stock.
• Conduct initial ID checks and issue security badges.
• Manage internal enquiries and oversee stationery supplies.

Skills

Guest-service focus

Leadership

Relationship building

Flexibility

Organisational skills

Job description

The Guest Services team provides a first‑class front‑of‑house service for all customers and visitors to the campus. The front desk is operational from 7 am to 7 pm, so various shifts are available for the successful candidate.

Responsibilities

• Customer Liaison
  • Meet and greet campus visitors, checking them in for simulator training sessions, classroom delegates, contractors, and other visitors; provide directions and information about H&S and weekly fire alarm testing.
  • Operate the reception switchboard, handling all customer enquiries or connecting them to the appropriate person in a timely manner.
  • Operate the till on the front desk to process transactions for all purchases from the onsite Boeing store; replenish and order stock.
  • Prepare badges and paperwork for the following day's visitors students.
• Security
  • Initial ID checks with all visitors to the Centre and issue security badges with correct access.
  • Operate the main car‑park barrier system using CCTV, and update server and security data tapes in line with IT requirements.
  • Oversee the locker and centre keys.
  • Assist with the weekly fire drill and safety testing.
  • Liaise with the Security Guards at the end of the afternoon shift to ensure they have all relevant information needed for their night shift.
• General & Internal Relationships
  • Handle all internal enquiries/requests sent to the group email inbox or via telephone in a timely manner.
  • Daily check briefing and classrooms, providing necessary stationary as required and reporting any faults/problems.
  • Oversee and monitor stationery for the Centre, ensuring competitive quotations are sought when ordering and replenishing stock.
  • Raise purchase orders, request taxis and perform general filing duties.
  • Sort and distribute incoming post and fully oversee daily outgoing post collection including signing for all deliveries.
  • Document handover at the end of each shift for the next team member.
  • Other general administrative duties as required from time to time.

Qualifications

A smart, friendly, well‑organised, guest‑service focused individual is sought to complete our Guest Services team. You must have a five‑star smile and a warm welcoming and approachable personality.

Key responsibilities also include shift duties (Mon‑Fri) and working in an environment that requires leadership, relationship building, flexibility and drive.

Benefits

• Competitive salary and annual incentive plans
• Continuous learning – develop the approach and skills to navigate whatever comes next
• Success as defined by you – tools and flexibility to make a meaningful impact, your way
• Excellent adoption and parental leave options
• 23 days plus UK public holidays and a winter break between Christmas and New Year
• Pension plan with up to 9% employer contribution
• Short‑term sickness: 100% pay for the first 26 weeks
• Long‑term sickness: 66.67% of annual salary from 27th week
• 4× annual salary life insurance
• Learning Together programme to support ongoing personal and career development
• Access to Boeing's well‑being programmes, tools and incentives