Customer Service Representative Admin

OneFamily; Brighton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading financial services company located in Brighton is seeking a proactive Customer Service Representative (Admin). This role involves providing outstanding support to customers through various means and managing customer queries efficiently. The ideal candidate will have proven experience in delivering excellent customer service, strong communication skills, and the ability to work well in a fast-paced environment. Competitive salary and benefits are offered.

Benefits

Competitive salaries and a generous bonus scheme

25 days paid holiday plus bank holidays

Three paid days a year to volunteer

Healthcare, life assurance, and pension contributions

Training and development programmes

Qualifications

• Proven experience in delivering great customer service.
• Ability to thrive in a fast-paced environment and meet targets.
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Take ownership of delivering excellent customer service.
• Respond quickly and accurately to customer queries.
• Support the call centre during peak times.

Skills

Customer Service

Data Entry

Typing

Basic Math

Computer Skills

Job description

Customer Service Representative Admin

Location: Brighton

Contract Type: Full-time

Join OneFamily and make a difference!

We're looking for a proactive and enthusiastic Customer Service Representative (Admin) to join our vibrant Customer Operations team in Brighton. This is an exciting opportunity to represent the OneFamily brand and deliver exceptional service across our diverse financial products.

About the Role

As part of our customer service administration team you'll provide outstanding support both in writing and over the phone. You'll work with multiple systems and collaborate with colleagues to ensure our customers receive accurate, timely and professional assistance.

Key Responsibilities

• Take ownership of delivering excellent customer service meeting individual and team objectives.
• Respond quickly and accurately to customer queries about OneFamily products.
• Support the call centre during peak times to manage customer call volumes.
• Handle secure messaging and a variety of administrative tasks.
• Stay up to date with product process and procedure changes to provide correct information.
• Maintain professionalism and confidentiality at all times.
• Suggest improvements to processes and customer care.
• Participate in regular one-to-ones and team meetings demonstrating a willingness to learn.
• Be flexible and adaptable to varying workloads.

What We're Looking For

• Proven experience in delivering great customer service.
• Ability to thrive in a fast‑paced environment and meet targets.
• Comfortable speaking with customers over the phone.
• Strong written and verbal communication skills with attention to detail.
• Basic numeracy skills.
• Ability to learn in classroom and one-to‑one settings.
• Team player with experience supporting colleagues.

Why Join Us

At OneFamily our values Principled Courageous Effective guide everything we do. We believe in doing the right thing for our customers and creating a supportive inclusive workplace where you can grow and succeed.

The Company

OneFamily are an award‑winning financial services company providing products and services that help modern families thrive.

We believe that finance isn't just personal. Every decision you make affects the people you care about most. That's why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live‑in grandma and the mate that your kid calls Uncle – whatever family means to you.

Benefits

• Competitive salaries and a generous bonus scheme
• 25 days paid holiday plus bank holidays
• Three paid days a year to volunteer at a local charity of your choice
• Healthcare life assurance and pension contributions
• Training, team building and management development programmes
• Enhanced maternity, paternity and adoption leave

Did you also know that OneFamily has been listed as one of the best places to work by The Sunday Times! Click here to find out more.

Find out more about what it's like to work with us by clicking here.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Vacancy: 1

Yearly Salary: 20001 - 25000