Customer Service Representative

Medtronic; Watford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare technology company in Watford is seeking a Customer Care & Order Operations professional to enhance customer experience through analytics and operational support. This permanent role involves daily interactions with key stakeholders and a hybrid working model. Candidates should possess good communication skills and experience in an office setting. The company offers competitive salaries and a comprehensive benefits package to support employees at all career stages.

Benefits

Competitive Salary

Flexible Benefits Package

Short-term incentive plan

Qualifications

• Experience in an office team-based environment is required.
• Strong ability to manage multiple tasks effectively.
• Good communication skills are essential for telephone and email interactions.

Responsibilities

• Provide support in Order-To-Delivery processes and Supply Chain operations.
• Handle incoming calls and emails, prioritizing urgent inquiries.
• Contribute to process improvement and standardization.

Skills

Good communication skills

Organisational skills

Ability to cope with stressful situations

Time management

Computer literate

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.

Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

The role is permanent and based at the Watford office (hybrid working model 3/2). Monday and Thursday being office days.

Responsibilities may include the following and other duties may be assigned:

• Provide day-to-day support in Medtronic's Order-To-Delivery processes as well as Supply Chain through analytical and operational support
• Contribute to the company goals in the areas of customer satisfaction
• Responsible for handling all incoming calls and e-mails to shared mailboxes, prioritizing urgent enquiries/orders, and taking ownership to resolution; Responsible for issue resolution and reactive communication towards the customer/patient
• Contribute to process improvement / standardization (internal/external) and be able to participate or lead projects
• Support Strategic Accounts, deliver a seamless, value-added service
• Be responsible for capturing and documenting customer/patient specificities in internal systems

Required Knowledge and Experience:

• Experience in an office team based environment
• Computer literate
• Good communication skills (telephone and email)
• Ability to cope with stressful situations and multi-task
• Organisational and time management skills

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.