Customer Service Representative

The Legends Agency; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A customer service company in the United Kingdom is seeking a Customer Service Representative for a full-time remote role. The position involves providing support through various channels, addressing customer inquiries, and educating them on products. Ideal candidates have strong communication skills, customer service experience, and the ability to work independently. Training and development opportunities are available.

Benefits

Access to ongoing professional development

Collaborative work culture

Potential for career advancement

Qualifications

• Demonstrated experience in customer service, preferably in a remote or call centre setting.
• Strong written and verbal communication skills for professional assistance.
• A reliable high-speed internet connection and suitable workspace for remote work.

Responsibilities

• Provide customer support via email, chat, and phone to address inquiries.
• Recognise customer needs and offer solutions to meet expectations.
• Educate customers on product features and best practices.

Skills

Customer service experience

Strong communication skills

Problem-solving capabilities

Proficient in online communication tools

Education

High school diploma or equivalent

Job description

Overview

Customer Service Representative — United Kingdom — Full-Time (Remote)

Responsibilities

• Provide customer support via email, chat, and phone to address inquiries, resolve issues, and share information about products and services.
• Recognise customer needs and proactively offer solutions to meet their expectations.
• Maintain clear and professional communication, ensuring a friendly and empathetic tone in every interaction.
• Develop an in-depth understanding of the company's offerings to assist customers effectively.
• Support customers with technical troubleshooting and guide them through common problems.
• Manage multiple customer inquiries simultaneously while meeting response time goals.
• Educate customers on product features, benefits, and best practices.
• Stay updated on product changes, company processes, and industry trends to better serve customers.

Qualifications

• A high school diploma or equivalent; additional qualifications or customer service training will be an advantage.
• Demonstrated experience in customer service, preferably in a remote or call centre setting.
• Strong communication skills, both written and verbal, with the ability to provide clear and professional assistance.
• Solid problem-solving capabilities and critical thinking skills to resolve more complex issues.
• Proficient in using computer systems, software, and online communication tools.
• A reliable high-speed internet connection and a suitable workspace for remote work.
• Self-driven with the ability to work independently with minimal supervision.
• Effective time management to prioritize and manage customer interactions efficiently.
• Flexibility to work various shifts, including evenings, weekends, and holidays, if necessary.

What We Offer

• Training and Development: Access to ongoing professional development and training.
• Supportive Environment: A collaborative and encouraging work culture.
• Career Growth: Potential for career advancement within the organization.