Customer Service Representative

Red Recruitment; United Kingdom; Hybrid; GBP 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative for a financial services company in Brighton. This role involves being the first point of contact for customers, helping them with concerns, and delivering effective outcomes. Candidates should possess a customer-first mindset, strong communication skills, and previous customer service experience. The position offers a salary of £24,800, hybrid working, and significant benefits including 25 days of annual leave and opportunities for career growth.

Benefits

25 days annual leave plus bank holidays

Opportunities to grow your career

Enhanced maternity, paternity and adoption leave

Up to 3 paid days a year for charity volunteering

Medical cash plan

Responsibilities

• Handle inbound calls across a range of products.
• Put customers first and find the best solutions.
• Own queries from start to finish.
• Improve operational processes.
• Collaborate with the Customer Services team.

Skills

Customer-first mindset

Creative problem-solving skills

Excellent communication

Attention to detail

Strong interpersonal skills

Ability to work independently

Familiarity with Office 2010 and Outlook

Experience with FCA/PRA frameworks

Exceptional customer service experience

Job description

Customer Service Representative

Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton.

You’ll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.

Benefits and Package

Salary: £24,800

Hours: 37.5 hours per week, shifts between 9am‑5.30pm and 10am‑7pm, and every other Saturday for 4 hours

Contract Type: Fixed‑term contract

Location: Brighton – Hybrid 2 days in office, 3 days from home

25 days annual leave plus bank holidays

Opportunities to grow your career

Enhanced maternity, paternity and adoption leave

Up to 3 paid days a year to volunteer at a charity of your choice

Medical cash plan

Key Responsibilities

• Handling inbound calls across a range of products
• Putting customers first and using sound judgement to find the best solutions
• Owning queries from start to finish
• Spotting opportunities to improve how they work
• Collaborating with the wider Customer Services team

Key Skills and Responsibilities

• A customer‑first mindset and creative problem‑solving skills
• Excellent communication and attention to detail
• Strong interpersonal skills and the ability to work independently
• Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
• Previous experience in delivering exceptional customer service

If you are interested in this position as a Customer Service Representative and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)