Customer Service Representative

DSV United Kingdom Ltd; United Kingdom; Hybrid; GBP 20,000 - 28,000; Part time

Job summary

A leading logistics company is seeking a customer service representative who will be the face of the company, assisting customers with their inquiries and ensuring satisfaction. The ideal candidate should have strong communication skills, problem-solving abilities, and be able to multitask effectively. This hybrid role allows you to work flexible hours, contributing significantly to customer experience.

Qualifications

• Prior experience in a customer-facing role preferred, but not required.
• Detail-oriented mindset for problem-solving.
• Calm under high-pressure situations.

Responsibilities

• Arrange and plan shipments required by customers.
• Help manage customer accounts.
• Enter and process sales contracts accurately.
• Communicate effectively with customers via phone and email.

Skills

Strong verbal and written communication skills

Problem-solving abilities

Customer focused

Ability to multitask

Proficient in Excel

Job description

Location: Hybrid role

Hours: 25 hours a week (3 full days or mornings 5 days a week)

Job Description

Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you’ll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You will handle enquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you’re a great communicator, enjoy problem-solving, and are motivated by helping others, we’d love to have you on our team.

Duties and Responsibilities

• Arrange and plan shipments required by customers
• Help manage customer accounts
• Enter and process sales contracts and orders accurately and in a timely manner
• Communicate effectively with customers by phone and email

Skills and Qualifications

• Prior experience in a customer-facing role preferred, but not required.
• Strong verbal and written communication skills.
• Problem-solving abilities with a detail-oriented mindset.
• Pro‑active and customer focused.
• Ability to multitask and handle high‑pressure situations calmly.
• Proficient in excel

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