Customer Service Representative

Tata Steel; Shotton; On-site; GBP 24,000; Full time

Job summary

A leading steel manufacturer in the UK is looking for a temporary Customer Service Representative to join their team. The role involves handling customer queries, managing orders, and providing administrative support. Strong communication skills and the ability to work in a fast-paced environment are essential. Training will be provided for systems used. This position offers opportunities for career development and access to benefits including discounts and on-site parking.

Benefits

Retail and restaurant discounts

On site free parking

Employee Assistance programme

Opportunities for training and development

Potential to progress to permanent position

Qualifications

• Experience in an office environment preferred.
• Good IT literacy.
• Ability to handle customer queries effectively.

Responsibilities

• Handle customer queries and signpost to support.
• Perform order entry on internal systems.
• Manage delivery queries and escalate as necessary.

Skills

Computer literacy

Strong written and verbal communication

High attention to detail

Confidence in problem solving

Ability to work in a fast-paced environment

Tools

Excel

Job description

Customer Service Representative

Company: Mancot Royal

Location: Clwyd, UK, CH5 2

Application Deadline: 2025-12-01

Salary: £24,000 per annum, Band G. £12.31ph

Contract Length: 6 months initially

Hours: 37.5 per week, Monday to Friday, standard office hours

Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test

Job Description

TATA Steel are seeking a Customer Service Representative to initially join their team on a temporary basis. The successful applicant will be an approachable individual with good IT literacy and excels at providing customer service.

Role Responsibilities

• Handling customer queries and signposting customers to further support
• Order entry on internal systems
• Using Excel for data management
• Managing delivery queries and escalating if required
• General administrative tasks
• Working collaboratively in a growing team
• Adhering to UK Health and Safety legislation at all times

Essential Requirements

• Computer literacy (training will be provided on bespoke systems)
• Strong written and verbal communication
• High attention to detail
• Previous office environment experience
• Confidence in problem solving and handling complaints
• Ability to work in a fast-paced environment

Benefits

• Access to retail and restaurant discounts with major retailers
• On site free parking
• Opportunity to develop by being part of additional courses and trainingAccess to Employee Assistance programme for mental, physical and financial support
• Dedicated team throughout your journey in the role
• Opportunity to progress into a permanent position