Customer Service Representative

Copart UK Limited; Sandycroft; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading vehicle auction company in the UK is seeking a Customer Service Advisor to join the Chester Operation Centre. The role involves responding to a high volume of inbound and outbound customer calls, assisting with sales and returns, and fulfilling administrative duties. Ideal candidates thrive in a fast-paced environment and have a commitment to providing excellent customer service. This position comes with various benefits, including 23 days of holiday and health-related perks.

Benefits

23 days holiday plus bank holidays

Paid volunteer day

Healthcare Cash Plan

Contributory workplace pension

Discounted shares in the company

Cycle to Work Scheme and gym discounts

Life insurance coverage

Access to exclusive discounts

Qualifications

• Experience in a customer service role is preferred.
• Ability to handle high volume calls.
• Strong team player with the ability to work in a fast-paced environment.

Responsibilities

• Respond to high volume inbound and outbound calls from customers.
• Assist members and private traders with sales and return queries.
• Provide administrative duties associated with documentation and compliance.

Skills

Excellent communication skills

Adaptability

Attention to detail

Job description

Overview

We're currently looking for a Customer Service Advisor to join our team at our Chester Operation Centre, CH5 2QZ. Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and timeframes. They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

Responsibilities

• Respond to high volume inbound and outbound calls from customers in a timely manner while maintaining Service Level Agreements and timeframes.
• Assist members and private traders with sales and return queries.
• Provide administrative duties associated with documentation and compliance.
• Deliver excellent customer service with clear written and verbal communication.
• Work as part of a team in a fast-paced environment, with adaptability and attention to detail.

What we offer you in return

• Monday to Friday 8am - 5pm
• Time For You: 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: A paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan with cashback on healthcare products and services, including dental, optical, chiropody, tests, and scans, plus Virtual GP access.
• Your Future: Contributory workplace pension scheme.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Cycle to Work Scheme and gym discounts.
• Life Assurance: Life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.

Copart is an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.