Customer Service Representative

Copart UK Limited; Sandy; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading vehicle auction company is looking for a Customer Service Advisor at their Operation Centre in Sandy. In this role, you will respond to a high volume of inbound and outbound calls, assist customers with sales and return queries, and manage administrative tasks. Ideal candidates need excellent customer service skills, clear communication, and the ability to multi-task in a busy environment. Enjoy benefits like holiday allowance, healthcare plans, and a contributory pension scheme.

Benefits

23 days of holiday plus bank holidays

Paid volunteer day

Healthcare Cash Plan

Pension scheme

Discounted shares

Cycle to Work Scheme

Life insurance

Exclusive discounts

Goal support services

Qualifications

• Strong customer service skills are essential for the role.
• Effective written and verbal communication skills are required.
• Attention to detail must be maintained in all tasks.

Responsibilities

• Respond promptly to high volume inbound and outbound calls.
• Assist members and traders with queries related to sales and returns.
• Provide administrative support associated with documentation.

Skills

Excellent customer service

Clear communication skills

Attention to detail

IT literate

Adaptable

Teamwork

Job description

We have a great opportunity for a Customer Service Advisor to join our team at our Operation Centre in Sandy.

They are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What we need from you:

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
• Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals.