Customer Service Representative

William-Hil; Salford; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual bonus

Pension 4%

28 days holiday pro rata

Paid birthday off

Staff discounts

Training & development

Job summary

William Hill PLC is seeking a part-time retail team member for our Eccles/Manchester area shop. You will greet customers, process bets, and assist with queries while helping customers use betting terminals. The role focuses on building relationships and delivering excellent service in a dynamic high-street environment.

Shifts run 8am–10pm, Monday to Sunday, on a rota basis, with 30 hours per week. The salary is £12.75 per hour with the potential for an annual pay review and bonus scheme, plus

Qualifications

• Must be 18+ years old.
• Previous customer-service experience is a plus.
• Strong interpersonal skills and empathy are essential.

Responsibilities

• Welcome customers with a friendly face.
• Process bets and assist with customer queries.
• Help customers use betting terminals and explain how they work.
• Build relationships and provide excellent customer service.
• Champion safer gambling at all times.
• Support managers with shop displays and opening/closing duties.

Skills

Customer service

Communication

Empathy

Teamwork

Tools

Betting terminals

Job description

Advertising location56 Church Street, Eccles, Manchester, England, M30 0DAContract typePart-timeHours30Salary£12.75Job descriptionPeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.You will be responsible for:Welcoming customers with a friendly faceProcessing bets and assisting with customer queriesHelping customers by demonstrating how to use betting terminalsBuilding relationships with our customers and providing an excellent customer serviceChampioning safer gambling at all timesSupporting managers with shop displays and opening / closing activities as requiredWorking Patterns:Our shops have a variety of opening times between the hours of 8am-10pm, Monday to SundayShifts are devised on a rota basis and are subject to change, they will include evening and weekend workingWhat's in it for you?We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:Working hours: We’ve a range of full and part-time hours on offer.Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonusHoliday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.Pension plan: We’ll match your pension contributions to 4%.Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.What do you need to be successful?Age 18+ (it’s a legal requirement)Have a passion for delivering great customer serviceStrong interpersonal and empathy skills with the ability to engage with customers from all walks of lifeWhat happens next?Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.Who are we?We’re William Hill, part of evoke. With over 1, 300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.More about evokeWe’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.Business William HillURL