Customer Service Representative

Spirax-Sarco Engineering; Redruth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering group in Redruth is seeking a Customer Service Representative to efficiently manage customer orders and support operational areas. Ideal candidates will have excellent communication skills, experience in customer service, and proficiency in Excel and Word. The role offers a competitive salary and a range of benefits including flexible working arrangements.

Benefits

Competitive salary

Flexible working arrangements

Generous holiday allowance

Three days’ paid volunteering leave

Life assurance

Qualifications

• Experience in a Customer Service Team is required.
• Exposure to Lean manufacturing practices is ideal.
• Familiarity with exporting regulations and documentation is a plus.

Responsibilities

• Process transactions to manage customer orders efficiently.
• Liaise with operational areas to assist with customer and supplier needs.
• Support leadership in ensuring high customer service levels.

Skills

Excellent communication skills

High motivation with focus on solutions

Ability to work in a high-pressure environment

Education

GCSE level Maths and English or equivalent

Tools

Excel

Word

Job description

Job Title: Customer Service Representative

Location: Watson Marlow - Cardrew Industrial Estate

Location Type: On-Site

Website: https://www.wmfts.com/en/

Group: https://www.spiraxgroup.com/

Watson‑Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi‑national engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Job Summary: We are seeking a talented and motivated Customer Service Representative to join our dynamic team.

Key Responsibilities

• To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.
• To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers' specific requirements.
• To support the Team Leader/Client Services Manager in ensuring a first‑class customer service level is achieved at all times.
• Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
• Ensure that all documentation is completed as required and in a timely way. Complete allocated administration tasks accurately and on‑time following agreed procedures and processes.
• Complete customer and supplier systems with accurate and timely information.
• Input accurate information into company ERP system [AX].
• Actively report EHS issues and near misses.
• Support and promote 5S activities within the office.
• Define and produce Standard Operating Procedures (SOPs) that support business continuity.
• Participate and contribute to SDT meetings.
• Be an active and supportive member of the Customer Service Team.
• Support new team members through initial training where requested.
• Maintain high levels of accuracy and timeliness in your work.

Previous Experience

• Previous experience of working in a Customer Service Team.
• Exposure to Lean manufacturing experience, ideally yellow belt, or above.
• Experience with exporting regulations and documentation.
• Previous use of GEM Tools/Lean Processes.

Personal Attributes

• Resilient and able to work in a high‑pressure work environment.
• Excellent communication skills with the ability to communicate effectively across a diverse group of people.
• Highly motivated with a focus on solutions and continuous improvements.

Qualifications

• GCSE level Maths and English [or equivalent].
• IT skills – Excel and Word programmes.

Benefits

• Competitive salary.
• Flexible working arrangements.
• Generous holiday allowance.
• Three days’ paid volunteering leave.
• Life assurance.
• Additional support and benefits through our Everyone is Included Group Inclusion Plan.

Inclusion and Diversity

Everyone is Included at Spirax Group. We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential.

We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. We are also a Disability Confident Committed Employer. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.

At Watson‑Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and dedicated to creating an inclusive workplace where everyone is empowered to make a difference. We are a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, offering a wide range of products including tubing, specialised filling systems and single‑use applications.

Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and equipment across industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones.