Customer Service Representative

Eaton; Redditch; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading aerospace company in the United Kingdom seeks a candidate to manage customer interactions and support supply chain operations. The ideal candidate will hold a Bachelor's Degree in Business Management or a related field and have 1-3 years of experience in the aerospace industry. Proficiency in ERP systems and Microsoft Office is required, along with excellent communication and problem-solving skills.

Benefits

Competitive compensation and benefits package

Challenging projects in dynamic collaborative team

Ongoing learning and development opportunities

Qualifications

• 1-3 Years Experience of working in the Aerospace Industry.
• Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection and quality policies.

Responsibilities

• Manage business interactions with selected Key/Strategic customers as the main point of contact.
• Manage selected customer demand through order entry and ERP system.
• Collaborate to communicate delivery commitments via customer portals.
• Analyze and report on key customer metrics related to delivery and quality.
• Utilize the complaint process for significant customer concerns.

Skills

ERP

Microsoft Office (incl. Excel, PowerPoint, PowerBI)

Excellent communication skills (written and verbal)

Customer service oriented

Attention to details

Problem solving

Education

Bachelor's Degree in Business Mgmt (or related)

Job description

Responsibilities

• To manage the regular business interactions with selected Key/Strategic customer as the main point of contact, liasing between tactical customer buying team and the Lakeside Production, Planning and Intercompany suppliers.
• Management of selected customer demand through order entry and loading of schedules downloaded from customer portals (e.g. CEVA Matrix) into the ERP system.
• Validation of Enterprise Material Transfer (EMT) demand flow down to intercompany supplier sites ERP system.
• Responsible for collaborating with necessary stakeholders to communicate delivery commitments via customer portals.
• Manage Customer plant visits, including Customer Orderbook Reviews along with Production and Supply Chain stakeholders.
• Maintain knowledge and train others to navigate and manage customer websites.
• Analyze and report on internal and external key customer metrics as it relates to delivery and quality; collaborate with customer to ensure data integrity.
• Utilize the customer complaint process for all significant customer concerns and follow up for resolution, including communication of Lines of Balances to the customer.
• Contract review - work within cross functional teams to develop action plans to close out gaps in meeting customer specifications.
• Use of Customer 360 tool to track customer issues, satisfy CRR actions, prepare proposals/quotations.

Qualifications

• Bachelor's Degree in Business Mgmt (or related) from an accredited institution.
• 1-3 Years Experience of working in the Aerospace Industry.
• Understanding of Supply Chain Management operational concepts surrounding purchasing, production planning, logistics, incoming product inspection and quality policies.

Skills

• ERP, Microsoft Office (incl. Excel, PowerPoint, PowerBI).
• Excellent communication skills (written and verbal).
• Customer service oriented.
• Attention to details.
• Problem solving.

Benefits

• Competitive compensation and benefits package.
• Challenging projects in dynamic collaborative team.
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible.
• We make your growth matter - We invest in our employees for the long term - not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.
• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen.