Customer Service Representative

Copart Uk; Peterlee; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading vehicle remarketing company in Peterlee is seeking a Customer Service Advisor to provide exceptional support to customers. The role involves working in a busy call center environment with a starting salary of £26,208, which can increase based on performance. We offer competitive benefits including holidays, health plans, and opportunities for growth.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer

Healthcare Cash Plan

Contributory pension scheme

Discounted shares in the company

Cycle to Work Scheme

Life insurance coverage

Exclusive discounts on purchases

Qualifications

• Excellent customer service skills are a must.
• Strong communication skills both written and verbal are required.
• Must have a clear and professional phone manner.

Responsibilities

• Serve as the first point of contact for customers.
• Deliver exceptional service to all customers on the first attempt.
• Work in a busy, high volume contact centre environment.

Skills

Excellent customer service skills

Excellent communication skills

Clear and professional phone manner

Strong attention to detail

Proficient in Microsoft Office

Ability to multi-task

Job description

We're currently recruiting Customer Service Advisors to join the team at our Peterlee Call Centre, SR8 2JQ.

Are you working evenings and/or weekends? Stuck on a salary that doesn't go anywhere? Receiving standard benefits? Nothing about Copart is standard. We offer 8am - 5pm working Monday to Friday, starting salary at £26,208 and based on performance, this can increase to £28,208.

We see Copart as a family and as a supportive network we work together to strive for greatness in a forever changing environment, but not forgetting to enjoy the journey.

As a Customer Service Advisor will be first point of contact to our customers in a busy, high volume and performance driven contact centre environment. You will play a key role in delivering exceptional service to all our customers first time, every time!

What do we need from you:

• Excellent customer service skills
• Excellent communication skills both written and verbal
• A clear and professional phone manner
• Strong attention to detail
• Proficient in Microsoft Office and IT in general
• Be able to multi-task in a fast-paced environment

What we offer you in return:

• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.