Customer Service Representative

Fox's Furniture & Flooring; Omagh; On-site; GBP 20,000 - 24,000; Full time

Job summary

A retail furniture and flooring company in Northern Ireland is seeking a dedicated Customer Service Representative. This role involves engaging with customers in a variety of ways to provide exceptional service, identify upselling opportunities, and ensure customer satisfaction. The ideal candidate will have strong communication skills and a passion for retail. Join a growing team committed to delivering outstanding customer experiences.

Qualifications

• Proven experience in data entry with high accuracy.
• Strong phone etiquette and professionalism.
• Excellent verbal and written communication skills.
• Analytical skills for quick needs assessment.
• Ability to perform upselling tactfully.
• Organised and able to multitask in fast-paced environments.

Responsibilities

• Respond to customer enquiries via phone, email, and face to face.
• Assist customers with product and service information.
• Identify opportunities for upselling products or services.
• Maintain records of customer interactions.
• Collaborate with team to improve service processes.
• Follow organisational policies on phone etiquette.

Skills

Data entry accuracy

Strong phone etiquette

Excellent communication skills

Analytical skills

Upselling ability

Organisational skills

Job description

We are seeking a dedicated Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional support to our clients in a customer facing role by managing enquiries efficiently and ensuring a positive customer experience.If you have a passion for retail and enjoy interacting with people, then you will be the perfect addition to our growing team. The position involves engaging with our customers, and delivering outstanding customer service face to face, by phone and email and basic office duties.

Responsibilities

• Respond promptly and professionally to customer enquiries via phone, email and face to face.
• Assist customers with product or service information, troubleshooting issues, and resolving complaints effectively.
• Identify opportunities for upselling additional products or services to enhance customer satisfaction and maximise sales.
• Maintain comprehensive records of customer interactions and transactions for future reference.
• Collaborate with team members to improve service delivery processes and ensure consistent quality standards.
• Follow organisational policies regarding phone etiquette, confidentiality, and complaint resolution.

Skills and Qualifications

• Proven experience in data entry with high accuracy and attention to detail.
• Strong phone etiquette with the ability to handle calls professionally and courteously.
• Excellent verbal and written communication skills, capable of conveying information clearly across diverse audiences.
• Analytical skills to assess customer needs quickly and provide appropriate solutions or recommendations.
• Ability to perform upselling tactfully while maintaining a focus on customer satisfaction.
• Organised with the ability to multitask efficiently in a fast-paced environment.

Area: Derry or Londonderry
Closing date: 06 Nov 2025

Area: All of Northern Ireland
Closing date: 07 Nov 2025