Customer service representative

Adecco; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing firm in the United Kingdom is seeking an Inside Sales Coordinator to support their sales team in managing customer enquiries, processing orders, and ensuring smooth customer experiences. The ideal candidate will have some experience in sales support, strong communication skills, and be comfortable with standard business software. This role offers opportunities for development in a collaborative team environment.

Benefits

Supportive team environment

Opportunities for development

Impact on customer experience

Qualifications

• Some experience in a sales support or customer service role preferred.
• Comfortable using standard business software.
• Knowledge of order processing and inventory systems is a plus.
• Familiarity with export control or compliance processes is an advantage.

Responsibilities

• Respond to customer enquiries via various channels.
• Prepare budgetary quotes for standard jobs.
• Coordinate and schedule customer meetings and events.
• Process customer orders and provide order status updates.
• Assist in resolving post-sale customer issues.
• Compile inventory/stock reports and perform data analysis.
• Support retail sales of products when needed.

Skills

Customer Focus

Communication

Collaboration

Action-Oriented

Sales & Channel Awareness

Problem-Solving

Adaptability

Tools

Microsoft Office Suite

ERP/CRM systems

Job description

About the Role

We are currently seeking a proactive and customer-focused Inside Sales Coordinator to support our dynamic sales team through the full sales cycle - from lead to close. This is a hands-on, fast-paced role where you will help drive sales effectiveness by managing customer enquiries, preparing quotes, processing orders, and ensuring smooth customer experiences.

Key Responsibilities

• Respond to customer enquiries via email, phone, and web forms, escalating to senior staff as needed.
• Prepare budgetary quotes for standard jobs by gathering and compiling key technical and logistical information.
• Coordinate and schedule customer meetings, site visits, and events - assisting with planning and execution.
• Process customer orders, including issuing acknowledgements, invoices, and shipping notifications.
• Provide updates on order status, stock availability, and other information to the customer-facing sales team.
• Assist in resolving post-sale customer issues including shipment and service concerns.
• Compile inventory/stock reports and perform basic data analysis using well-established procedures.
• Support branch personnel in retail sales of products when needed.

What We're Looking For

Core Competencies

• Customer Focus: You build strong relationships and deliver customer-centric solutions.
• Communication: You tailor your message for various audiences and communicate clearly and effectively.
• Collaboration: You enjoy working across teams to meet shared goals.
• Action-Oriented: You're energised by challenges and work with a sense of urgency and enthusiasm.
• Sales & Channel Awareness: You understand basic sales forecasting and pipeline management concepts.
• Problem-Solving: You use questioning and data to understand customer needs and offer suitable solutions.
• Adaptability: You're comfortable explaining technical topics in a clear, relatable way.

Qualifications & Experience

• Some experience in a sales support or customer service role preferred.
• Comfortable using standard business software (e.g., Microsoft Office Suite, ERP/CRM systems).
• Knowledge of order processing and inventory systems is a plus.
• Familiarity with export control or compliance processes (if applicable) is an advantage.

Why Join Us?

• Be part of a supportive, collaborative team environment.
• Opportunities for development and career growth.
• Make a tangible impact on customer experience and sales success.
• Work with industry-leading products and technologies.

Adecco Group UK & Ireland is an Equal Opportunities Employer.