Customer Service Representative

Metro Bank Plc; Newbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading banking institution in Newbury is seeking a Banking Representative to provide exceptional customer service and interact with clients daily. You will be part of a supportive team, focusing on customer needs and ensuring compliance with regulations. The role offers a competitive salary, discretionary bonuses, and comprehensive benefits. Join us to build trust and develop relationships while advancing your career in the banking sector.

Benefits

Generous holiday allowance

Comprehensive benefits package

Internal opportunities for career advancement

Discretionary annual bonus

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role.
• Proficient in computer skills, including Microsoft Office.
• Experience in handling customer service queries is essential.

Responsibilities

• Interact with customers as the face of the bank.
• Provide exceptional service based on customer needs.
• Prioritize tasks against changing customer demands.
• Stay compliant with training and regulatory changes.

Skills

Ability to build effective customer relationships

Attention to detail

Understanding of risk implications

Proficient in Microsoft Office

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are a part of a team that values individuality, collaboration, and long-standing relationships.

As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank, with a strong understanding of our products and services and the ability to deliver exceptional customer service.

What you will do:

• You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and through understanding what products and services are suited to their needs.
• You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
• You will keep on top of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

Working Arrangements & Training:

Metro Bank Newbury is a Monday - Friday store. We are currently recruiting for full time, 37.5 hours across 5 days.

The successful candidate will be required to support our Reading store on some Saturdays.

Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. If reasonable too we may ask you to work Saturdays in a store that is open. If this is the case, we will provide a day off in the week and any reasonable additional travel can be expensed.

We will make sure you get the training needed to develop you into a banking representative; this will include a mixture of live teams’ sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and serving our customers). All of this training will be blended together, at a pace set between you and your manager.

What you will need:

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Our promise to you:

• Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts
• Extensive training to build your knowledge and skills
• Internal opportunities for career advancement
• Upon completion of training, you will receive a salary uplift

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!