Customer Service Representative

Global Payments; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial solutions company in Milton Keynes is looking for a Customer Service Representative to provide exceptional service to customers of major banks. You will handle customer inquiries, manage accounts, and process card payments. Ideal candidates will have a background in customer service, strong communication skills, and the ability to work under pressure. The role offers competitive pay and comprehensive benefits including paid training, life insurance, and generous annual leave.

Benefits

Unsociable hours allowance

Life Insurance

Fully paid training

MediCash Healthcare Plan

Pension contributions

26 Days Annual Leave + Bank Holidays

Enhanced Sick Pay

Cycle to work scheme

Maternity & Adoption Pay

Shared Parental Leave

Free onsite parking

Subsidized Canteen

Qualifications

• Customer service experience (face to face or telephone).
• Understanding of credit cards.
• Good level of spoken and written English.

Responsibilities

• Answering customer queries.
• Managing customer accounts such as balance transfers.
• Processing card payments.

Skills

Customer service experience

Excellent communication skills

Good telephone manner

Ability to work under pressure

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?

We have an amazing opportunity for vibrant, hardworking individuals to join our team in Caldecotte, Milton Keynes, providing excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences. Hourly rate for the role is: £12.21

Now offering an unsociable hour's allowance, please see benefits below!

• Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
• Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
• Fully paid training provided on-site where applicable
• MediCash Healthcare Plan
• Pension (Employee 5% - Company 3% contributions)
• 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
• Option to buy additional leave
• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
• Cycle to work scheme
• Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
• Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
• Bereavement Leave – (5 Days Leave at Full Pay)
• Dependent Leave – (2 Days at Full Pay)
• Free onsite parking
• Subsidized Canteen

A day in this Customer Service Representative role would see you:

• Answering customer queries
• Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
• Providing excellent customer services at all times while building and maintaining a professional relationship with customers
• Processing card payments
• Investigations into recurring issues
• Working with other internal teams to provide a streamlined experience for customers

The ideal Customer Service Representative would have:

• Customer service experience (face to face or telephone)
• An understanding of credit cards
• Excellent communication and listening and IT skills
• Good level of spoken and written English
• An ability to work as part of a team
• Good telephone manner
• An ability to work under pressure and manage stress
• Customer focused and results-orientated

If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click APPLY today! We'd love to have you on board.

TSYS Managed Services a Global Payments company offer financial solutions in the form of customer service, through our outsource contact centers on behalf of Banking and Building Societies in the UK and Europe. We are part of a larger worldwide organization called Global Payments who operate in over 80 countries worldwide offering payment solutions.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].