Customer Service Representative

Coventry University; Milton Keynes; On-site; GBP 31,000 - 33,000; Full time

Job description

Customer Service Representative

Job Reference: 3618

Application Closing Date: 26/08/2026

Division, Department: Coventry University Online Limited (CUOL) ,CUOL Marketing

Salary: £30,879 - £33,301per annum (dependent upon experience) with the potential to progress. A discretionary range for candidates with exceptional experience can be discussed/considered.

Mode: Permanent , Full Time

Our Mission

Coventry University is a global Education Group with a mission of Creating Better Futures. Driven by our passion and belief that through education, equity, and innovation our students, people, and communities are empowered to transform their lives and the world around them.

This role is based within Coventry University Online Learning, a sister company of Coventry University and part of the Coventry University Group.

The Role

An exciting opportunity has arisen for a Customer Service Representative to join our newly formed sales team. Based at our new Milton Keynes office, you will be responsible for providing excellent sales support throughout the entire customer journey from prospect, lead, conversion, payment and enrolment to our online courses. This crucial role will co-ordinate between potential students and the university, ensuring a smooth, first-class journey from enquiry to enrolment. Being adept at building rapport with potential students and internal stakeholders will be essential to the fulfilment of the role.

A truly sales-focused role, you will be responsible for tracking, driving and managing leads generated through various marketing and social media channels and converting leads into enrolled earners, while maintaining customer contact lists, updating details and the nature of interactions within the GrowCo Enquiry Management System (CRM).

Customer Service Representatives will need to understand the University's full product and service offering and operate with a high degree of accuracy while informing enquirers about course choices, run times, payments methods and sources of support to ultimately lead to a sale.

Our Successful Candidate

A results-focused, target-driven individual with a proven record of accomplishment in sales with experience of selling online products or services, ideally educational programmes. You will have experience working in a similar target-based commercial/educational sales role achieving ambitious performance targets selling high value and complex services to a variety of customers.

A track record of successfully meeting sales quotas, preferably over the phone or via social media channels. High level of proficiency in the use of CRM systems and related software, telephone systems and social messaging platforms.

Outstanding persuasion and influencing skills (including oral, written and presentation skills) with the ability to build strong relationships with key stake holders, influence, and debate at senior levels, to get the right result.

This role is based in Milton Keynes.

The Benefits

As a staff member of Coventry University Online, you will have access to a wide range of industry leading rewards and benefits which includes:

• Excellent Employers Pension Contribution
• 30 days Annual leave plus 8 days bank holiday
• Holiday Purchase Scheme
• BUPA Cash Plan
• 50% off Tuition Fees for staff dependents
• CU Reward Scheme - Discounts across a range of High Street/ Online Retailers
• Cycle To work scheme

Our Culture

As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.