Customer Service Representative

Megagen Implants UK; Luton; On-site; GBP 27,000 - 30,000; Full time

Job summary

A dental implant distributor is seeking a Customer Service Representative in Luton. The role involves providing exceptional service via telephone and email, managing stock enquiries, and handling customer deliveries. The ideal candidate will have excellent communication skills, be a confident self-starter, and possess good IT knowledge. The position offers a salary range of £27,000-£30,000 and various employee benefits.

Benefits

Pension (auto-enrolment)

25 days annual leave + public holidays

Qualifications

• Experience of working as part of a team and cooperating with colleagues.
• Excellent verbal and written communication skills.
• High motivation and ability to manage workload.

Responsibilities

• Handle telephone enquiries and provide exceptional customer service.
• Take orders and advise on stock availability.
• Manage customer deliveries with courier companies.

Skills

Customer service skills

Excellent communication skills

Teamwork

IT systems knowledge (MS Excel/Word/Outlook)

Job description

Overview

We are a growing dental implant distributor with office and sales teams. This role will be working within our busy friendly office dealing with customers and our sales team. The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.

Customer services skills are a key factor to this job role.

Responsibilities

• To deal with telephone enquiries and provide exceptional customer service levels at all times
• Taking orders, advising on stock availability and pricing
• Provide product information and identifying the customer\'s requirements via telephone, post and e-mail
• Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail
• Advise customers of out of stock/discontinued products
• Pick and pack orders (working alongside the Stock Controller)
• Advise customers of stock availability/discontinued products (working alongside the Stock Controller)
• Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary
• Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries. Check invoices from courier company on a weekly basis and check all invoice data matches deliveries
• Working with the stock inventory system
• Assists the Stock Controller with stock, storage, correct layouts and unloading shipments

Requirements

• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution
• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with
• Excellent communication skills, both verbal and written
• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors
• The ability to understand stock in regards to layouts and "filing" stock in the correct order (all stock is filed on a serial number basis)
• Possess good IT systems knowledge in MS Excel/Word/Outlook
• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done
• Organise workload to achieve set objectives where there are conflicting demands and priorities
• Possesses physical strength necessary to unload, lift, and carry heavy boxes

Application & Selection Process

• CV & Cover Letter → submit via email
• Online Assessment → personality & aptitude test
• Online Screening
• Interview Stage → panel interview (Customer Service Manager + Ops)
• Offer & Onboarding

Benefits

Package:

• Base Salary: £27,000-£30,000 (DOE)
• Pension (auto-enrolment)
• 25 days annual leave + public holidays