Customer Service Representative

Intellect Group; Remote; GBP 28,000 - 34,000; Full time

Job summary

A rapidly scaling UK tech company is seeking a Customer Service Representative to join their fully remote team. This role offers an above-market salary of £28k–£34k per year, training for newcomers, and a positive team culture. You will assist customers through various channels, resolve issues with clarity, and maintain professionalism. A strong communicator with a detail-oriented mindset is ideal. Enjoy a genuine work-life balance while advancing your career in this dynamic environment.

Benefits

Above-market salary

Friday early finish

Full training provided

Generous holiday allowance

Clear progression path

Qualifications

• You don’t need previous customer service experience — we’ll train you.

Responsibilities

• Helping customers via email, live chat, and occasional phone calls.
• Resolving queries with clarity, accuracy, and a positive attitude.
• Troubleshooting account or product issues using internal tools.
• Logging interactions and following up where needed.
• Collaborating with other teams to improve customer experience.
• Representing the brand with professionalism and warmth.

Skills

Strong communicator (written + verbal)

Calm, patient, and good with people

Confident using computers and learning new systems

Reliable, organised, and detail-oriented

Motivated to grow your career in a modern tech company

Job description

🌟 Customer Service Representative – Fully Remote (UK)

💰 £28,000 – £34,000 per year

🕒 Monday–Friday | Early Finish Every Friday

🏡 100% Remote | Full Training | Fast-Growing Tech Company

🚀 About the Role

We’re a rapidly scaling UK tech company on a mission to deliver exceptional customer experience. As we grow, we’re looking for a friendly, proactive, and motivated Customer Service Representative to join our remote team.

If you enjoy helping people, solving problems, and working from the comfort of your home, this is an incredible opportunity.

No rigid scripts. No micromanagement. Just a supportive team, great training, and a company that invests in your growth.

🌍 Why You’ll Love Working With Us

✨ Fully Remote Forever – Work from anywhere in the UK

💰 Above-Market Salary – £28k–£34k depending on experience

🎉 Friday Early Finish – Start your weekend early every single week

📚 Full Training Provided – No prior experience required

💻 Modern Tools & Tech – We use the newest systems, no outdated software

📈 Clear Progression Path – Move into senior support, QA, training, team lead, or operations

🤝 Positive Team Culture – Friendly, supportive, and modern work environment

🌴 Generous Holiday Allowance – Plus bank holidays

💼 What You’ll Be Doing

• Helping customers via email, live chat, and occasional phone calls
• Resolving queries with clarity, accuracy, and a positive attitude
• Troubleshooting account or product issues using internal tools
• Logging interactions and following up where needed
• Collaborating with other teams to improve customer experience
• Representing the brand with professionalism and warmth

🧠 Who We’re Looking For

You don’t need previous customer service experience — we’ll train you.

But you should be :

• A strong communicator (written + verbal)
• Calm, patient, and good with people
• Confident using computers and learning new systems
• Reliable, organised, and detail-oriented
• Motivated to grow your career in a modern tech company

🚀 Ready to Start Your Remote Career?

If you want a stable, well-paid, fully remote position with genuine work–life balance, this role is for you.

Apply now and start your new career from anywhere in the UK.