Customer Service Representative

Downtown Recruitment Ltd; Launton; On-site; GBP 22,000 - 30,000; Full time

Job summary

A recruitment agency in the United Kingdom is seeking an experienced Customer Service Representative to join their friendly team. You will manage customer enquiries, process orders, and resolve complaints while ensuring customer satisfaction. The ideal candidate will have strong customer service experience and excellent communication skills, with proficiency in Microsoft Excel. This role offers a supportive team environment and ongoing training opportunities.

Benefits

Friendly, supportive team environment

Ongoing training and opportunities to develop skills

Varied and rewarding role

Qualifications

• Strong customer service experience, ideally in a fast-paced environment.
• Excellent communication skills – both written and verbal.
• Confident using Microsoft Excel (formulas, data entry, reporting, etc.).

Responsibilities

• Manage incoming customer enquiries via phone and email with professionalism and care.
• Process customer orders accurately and efficiently.
• Handle and resolve any complaints or issues with a calm, solution-focused approach.

Skills

Strong customer service experience

Excellent communication skills

Confident using Microsoft Excel

Job description

Overview

109 High Street, Thame, Oxfordshire, OX9 3DZ

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Are you passionate about delivering exceptional customer service? Do you enjoy problem-solving, building strong client relationships, and keeping things running smoothly behind the scenes? If so this could be the perfect role for you!

We’re looking for an experienced Customer Service Representative to join a friendly, close-knit team within a busy and growing company. You’ll play an important part in ensuring customer satisfaction from start to finish – from taking orders to resolving queries and everything in between.

Responsibilities

• Manage incoming customer enquiries via phone and email with professionalism and care.
• Process customer orders accurately and efficiently.
• Handle and resolve any complaints or issues with a calm, solution-focused approach.
• Maintain accurate customer records and update systems as needed.
• Work closely with internal teams to ensure smooth communication and timely deliveries.
• Produce reports and manage data using Microsoft Excel.

About You

• Strong customer service experience, ideally in a fast-paced environment.
• Excellent communication skills – both written and verbal.
• Confident using Microsoft Excel (formulas, data entry, reporting, etc.).
• Organised, proactive, and able to prioritise tasks effectively.
• A positive attitude and a genuine desire to help customers.

What’s in it for you

• Friendly, supportive team environment.
• Ongoing training and opportunities to develop your skills.
• A varied and rewarding role where no two days are the same.

If you’re someone who thrives on delivering great service and enjoys keeping things running smoothly, we’d love to hear from you!