Customer Service Representative

Spider Web Recruitment Ltd; Ipswich; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Representative in Ipswich. You will be responsible for providing exceptional service and administrative support, managing inquiries, and collaborating with stakeholders. The ideal candidate has strong organizational skills and proficiency in Microsoft Excel, specifically VLOOKUP and Pivot Tables. Competitive salary of £28,000 per annum is offered along with 5 weeks annual leave and flexible working hours.

Benefits

Competitive Salary

5 weeks annual leave

Flexible Working Hours

Cash Health Plan

Bonus Scheme

Pension Scheme

Sick Pay

Health & wellbeing programme

Qualifications

• Previous experience in customer service or administration is essential.
• Ability to respond professionally to inquiries and handle customer interactions efficiently.
• Familiarity with a manufacturing environment is an advantage.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Manage customer orders and offer comprehensive after-sales support.
• Utilize customer portals for enhancing the customer experience.
• Provide administrative support to the customer service team.
• Maintain accurate records of customer interactions.

Skills

Strong communication skills

Organizational skills

Proficiency in Microsoft Office

VLOOKUP proficiency

Pivot Table proficiency

Tools

ERP systems

Job description

Customer Service Representative – Spider is advertising on behalf of our client whoare seeking an Excel guru, with strong VLOOKUP and Pivot Table skills, to join them as a Customer Service Representative in this full-time permanent position based in Ipswich, Suffolk.

About them:

they are a premier manufacturer of heavy-duty vehicle climate control systems, recognised for their commitment to innovation and excellence. Their products are trusted by customers around the globe, and their dedicated customer service team is integral to maintaining that trust. At their core, they believe in delivering exceptional service, and are proud of the supportive and collaborative environment they have created in their workplace.

Company benefits include:

• Competitive Salary: On offer is a salary of £28,000 per annum.
• Holiday: 5 weeks annual leave
• Flexible Working Hours

• Employee extras such as: Cash Health Plan, Bonus Scheme, Pension Scheme, Sick Pay, Health & wellbeing programme + more.

About the role:

As a Customer Service Representative, you will serve as the primary point of contact for their customers worldwide. Your role is to deliver exceptional service and administrative support while collaborating closely with both internal and external stakeholders. Your contribution will ensure the seamless operation of customer service functions, enabling them to exceed customer expectations consistently. Working hours for this role are 40 hours per week (Monday to Thursday: 07:30 - 4:45 pm; Friday: 07:30 - 12:30 pm).

Duties and Responsibilities include:

• Responding promptly and professionally to customer inquiries via phone and email
• Managing customer orders, quotations, and providing comprehensive after-sales support
• Utilising customer portals effectively to enhance the customer experience
• Offering administrative support to the customer service team to streamline operations
• Maintaining accurate records of customer interactions to facilitate efficient communication and timely resolutions

About you:

As a Customer Service Representative, you will have previous experience in customer service or an administrative capacity, showcasing your ability to handle inquiries with professionalism and efficiency. You possess strong organisational, planning, and communication skills, coupled with a proficiency in IT, especially in Microsoft Office. Proficiency with VLOOKUP and Pivot Tables is essential for managing customer data and supporting our internal processes effectively. Familiarity with ERP systems is a plus, and experience in a manufacturing environment would be highly advantageous. If you’re a proactive problem solver who enjoys collaborating with others and can maintain composure in a busy environment, they would love to welcome you to your team!

If you have all the relevant skills and experience for this Customer Service Representative role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

No recruitment agencies, please

Additional keywords: Customer Service Representative, Customer Service Jobs, Customer Support, Customer Account Management, Customer Service Advisor, Customer Service Executive, Customer Care, Order Processing, Sales Support, Administrative Assistant, Office Administrator, Microsoft Excel, VLOOKUP, Pivot Tables, Excel Data Management, Data Entry, ERP Systems.

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on behalf of our client. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.