Customer Service Representative

Reddot Growth (acquired by Bulldozer); Ipswich; On-site; GBP 28,000; Full time

Job summary

A leading manufacturing company based in Ipswich seeks a Customer Service Representative to provide exceptional service and support to customers. Candidates should have proficiency in VLOOKUP and Pivot Tables, strong organizational skills, and experience in a customer service role. The position involves managing customer inquiries and providing administrative support in a collaborative environment, with a competitive salary of £28,000 per annum.

Benefits

Competitive Salary

5 weeks annual leave

Flexible Working Hours

Cash Health Plan

Bonus Scheme

Pension Scheme

Sick Pay

Health & wellbeing programme

Qualifications

• Previous experience in customer service or administrative capacity is required.
• Strong IT skills with proficiency in Microsoft Office.
• Experience in a manufacturing environment is advantageous.

Responsibilities

• Responding promptly to customer inquiries via phone and email.
• Managing customer orders and providing after-sales support.
• Maintaining accurate records of customer interactions.

Skills

Proficiency in VLOOKUP

Proficiency in Pivot Tables

Organisational skills

Planning skills

Communication skills

Tools

Microsoft Office

ERP Systems

Job description

Customer Service Representative - We are seeking an Excel guru, with strong VLOOKUP and Pivot Table skills, to join us as a Customer Service Representative in this full-time permanent position based in Ipswich, Suffolk.

About Us

We are a premier manufacturer of heavy‑duty vehicle climate control systems, recognised for our commitment to innovation and excellence. Our products are trusted by customers around the globe, and our dedicated customer service team is integral to maintaining that trust. At our core, we believe in delivering exceptional service, and we’re proud of the supportive and collaborative environment we’ve created in our workplace.

Company Benefits Include

• Competitive Salary: Our offer is a salary of £28,000 per annum.
• Holiday: 5 weeks annual leave
• Flexible Working Hours
• Employee extras such as: Cash Health Plan, Bonus Scheme, Pension Scheme, Sick Pay, Health & wellbeing programme + more.

About The Role

As a Customer Service Representative, you will serve as the primary point of contact for our customers worldwide. Your role is to deliver exceptional service and administrative support while collaborating closely with both internal and external stakeholders. Your contribution will ensure the seamless operation of our customer service functions, enabling us to exceed customer expectations consistently.

Working hours for this role are 40 hours per week (Monday to Thursday: 07:30 - 4:45 pm; Friday: 07:30 - 12:30 pm).

Duties And Responsibilities Include

• Responding promptly and professionally to customer inquiries via phone and email
• Managing customer orders, quotations, and providing comprehensive after‑sales support
• Utilising customer portals effectively to enhance the customer experience
• Offering administrative support to the customer service team to streamline operations
• Maintaining accurate records of customer interactions to facilitate efficient communication and timely resolutions

About You

As a Customer Service Representative, you will have previous experience in customer service or an administrative capacity, showcasing your ability to handle inquiries with professionalism and efficiency. You possess strong organisational, planning, and communication skills, coupled with a proficiency in IT, especially in Microsoft Office.

Proficiency with VLOOKUP and Pivot Tables is essential for managing customer data and supporting our internal processes effectively. Familiarity with ERP systems is a plus, and experience in a manufacturing environment would be highly advantageous. If you’re a proactive problem solver who enjoys collaborating with others and can maintain composure in a busy environment, we would love to welcome you to our team!

If you have all the relevant skills and experience for our Customer Service Representative role and would like to be considered, please apply by forwarding an up‑to‑date CV as soon as possible. We look forward hearing from you.

No Recruitment Agencies, Please

We do not accept applications from recruitment agencies.

Adjustments

If you require any reasonable adjustments, such as access or information in an alternative format, please inform us as soon as you can so that we can make the appropriate adjustments.