Customer Service Representative

Iberdrola SA; Glasgow; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

36 days annual leave

Pension matching up to 10%

Private medical insurance

Job summary

SP Energy Networks in Glasgow is hiring a Customer Service Representative to handle invoicing, third party damage forms and debt recovery support. The role offers hybrid working after a successful training period and a starting salary of £30,150 per annum.

Key duties include processing invoices, liaising with field staff and contractors, and supporting the emergency contact centre as needed. Closing date is 9 September 2026.

Qualifications

• Developed customer service skills
• Excellent telephony skills
• Excellent time management skills
• Developed negotiation and communication skills
• Knowledge of IT support systems and processes
• Knowledge of Energy Networks policies and procedures

Responsibilities

• Process invoices for re-chargeable work
• Process third party damage forms promptly
• Issue letters of intent to those who cause damage on our network
• Raise invoices to be billed to third parties
• Check third party damage sites with field staff and contractors
• Collect and pass information to internal teams for debt recovery
• Assist field staff to complete required information for debt recovery
• Coordinate with Debt Recovery Team for compliance and recovery
• Provide admin support across Customer Service as needed
• Support emergency contact centre as overflow call handler

Skills

Customer service skills

Telephony skills

Time management

Negotiation skills

Interpersonal skills

IT systems knowledge

On-site safety awareness

Stakeholder liaison

Relationship building

Tools

SAP

Job description

Customer Service Representative Glasgow, 320 St Vincent Street, Glasgow, G2 5AD

Starting salary: £30,150 per annum

Hybrid working after successful training period

Closing Date: 9th September 2026

What you’ll be doing

• To process the necessary invoice for re-chargeable work.
• To process in a timely manner all third party damage forms submitted by field staff.
• To issue all letters of intent to persons who cause damage on our network.
• To raise the appropriate invoice to be billed to a third party.
• To check third party damage sites, liaising with internal and contractor staff on site, seeking any information outstanding.
• Collection of technical and non-technical information from field staff to ensure the accurate and timely passage of information to various internal staff and other business units.
• To assist the field staff to accurately complete the required information, adding quality information to ensure that debt recovery is maximised
• To liaise with the Debt Recovery Team as required to ensure compliance with the processes and maximum recovery of all outstanding debts
• To provide administration support across Customer Service as required/directed Adhoc requests as per the Team Leader
• Providing support to the emergency contact centre as an overflow call handler and providing support as and when directed by the business

What you’ll bring

• Knowledge of Energy Networks policies, procedures and working practices.
• Working knowledge of health, safety and environmental legislation.
• Developed customer service skills
• Good interpersonal skills
• Developed influencing skills
• Excellent telephony skills
• Excellent time management skills.
• Developed negotiation and communication skills.
• Knowledge of excavation and lay contract terms.
• SAP experience/knowledge
• Flexible approach, responding quickly and flexibly, where required, initiating change and supporting others.
• Ability to recognise unacceptable customer and business outcomes and therefore escalate responses to secure an appropriate resolution.
• Knowledge of relevant IT support systems and processes.
• Establish good working relationships with field staff and corporate staff.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits.

With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2045. And we’re taking it very seriously. We’re investing >£10 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [e-mail].