Customer Service Representative

Aviva; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company in Glasgow is looking for a Customer Service Representative to connect with customers and solve problems. You'll be part of a supportive team, ensuring customers feel confident and valued. The role offers a starting salary of £25,100 with additional benefits like a generous pension, bonus opportunities, and up to 29 days of holiday. Join us and make a difference!

Benefits

Starting salary plus additional benefits

Bonus opportunity

Generous pension scheme

25 days/29 days holiday plus bank holidays

Private Medical Benefit

Discount on Aviva products

Free Aviva shares

Supportive policies including parental leave

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Great communication skills and a passion for helping people.
• Comfortable using digital tools like Live Chat and secure messaging.
• Ability to work in a fast-paced environment and stay positive.
• Experience in customer service is helpful but not essential.
• A team player who’s ready to learn and grow.

Responsibilities

• Be the friendly voice and helpful guide for our customers.
• Help customers feel supported and confident in their journey.
• Retain valued customers and welcome new ones.

Skills

Great communication skills

Comfortable using digital tools

Ability to work in a fast-paced environment

Experience in customer service

Team player willing to learn

Job description

Customer Service Representative – Starting salary: £25,100 plus additional benefits.

Our standard full-time contracts are for 35 hours per week (with options for part time working).

Flexible shift pattern between 08:00 – 18:00 Monday – Friday. Weekend overtime may be required.

Do you love helping people and making a real difference?

This role is perfect for someone who enjoys connecting with customers, solving problems, and being part of a supportive team. Whether you're experienced in customer service or looking to grow your career, we’d love to hear from you.

A bit about the job:

You’ll be the friendly voice and helpful guide for our customers – whether it’s through secure messaging, phone calls or. You’ll help them feel supported and confident in their journey with Aviva. Your work will help us retain valued customers and welcome new ones. You’ll be part of a team that puts people first and delivers great outcomes every day.

Skills and experience we’re looking for:

• Great communication skills and a passion for helping people.
• Comfortable using digital tools like Live Chat and secure messaging.
• Ability to work in a fast-paced environment and stay positive.
• Experience in customer service is helpful but not essential.
• A team player who’s ready to learn and grow.

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary: £25,100-plus additional benefits.
• Bonus opportunity - 6% (A & B grade) 8% (C grade) 10% (D grade) 12% (E grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days/29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact Gyula Martinak on [e-mail]