Customer Service Representative

HR GO Recruitment; Folkestone and Hythe District; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency in Folkestone seeks a Customer Service Representative to manage accounts across a designated territory. This full-time role involves providing exceptional customer service and fostering long-term relationships with clients, requiring occasional travel across Europe. Ideal candidates will have proven experience in customer service, ability to manage accounts, and strong communication skills. Competitive salary offered between £30,000 and £35,000 per annum, depending on experience.

Qualifications

• Relevant experience in a customer service role.
• Experience in account management or client relationships.
• Strong communication capabilities.
• Willingness to travel for client visits.

Responsibilities

• Manage a portfolio of accounts, serving as the main contact.
• Provide high-quality customer service and resolve client issues.
• Conduct overseas client visits for relationship management.
• Identify growth opportunities for accounts.

Skills

Proven customer service experience

Strong interpersonal skills

Account management experience (B2B)

Ability to develop growth opportunities

Strong organizational skills

Job description

Job Title: Customer Service Representative

Location: Lympne, Kent

Salary: £30,000 - £35,000 per annum (dependent on experience)

Job Type: Full time/permanent (with European travel approx. once every other month)

Overview

We are looking for a Customer Service Representative to manage accounts across a defined geographical territory, deliver exceptional service and build strong long-term relationships with clients. This role combines excellent customer service with strategic account management and requires regular overseas travel to visit clients.

Key responsibilities

• Manage a portfolio of accounts within a designated territory, acting as the main point of contact for clients.
• Provide responsive, high-quality customer service to resolve issues, answer queries, and ensure client satisfaction.
• Regularly visit clients overseas to build and maintain relationships, conduct reviews, and address needs in person.
• Identify opportunities to grow accounts through up‑sell, cross‑sell, or expanded service offerings and work with internal teams to implement growth plans.
• Monitor account performance, maintain accurate records, and prepare reports on client activity and opportunities.
• Coordinate with sales, operations, and support teams to ensure seamless delivery and customer experience.

Skills and experience required

• Proven customer service experience with strong interpersonal and communication skills.
• Experience managing accounts or client relationships (B2B)
• Demonstrated ability to identify and develop opportunities to grow accounts.
• Willingness and ability to travel overseas regularly to meet clients in person.
• Strong organisational skills, attention to detail, and the ability to manage competing priorities.