Customer Service Representative

Mersen France S.A.S; England; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading global expert in electrical power and materials is seeking a Customer Service Representative for their Portslade (Brighton) office. The ideal candidate will have experience in customer service and be proficient in Microsoft Office packages. Duties include managing customer communications, processing orders, and supporting sales activities. Generous benefits include 33 days holiday and private healthcare post-probation.

Benefits

33 days holiday including bank holidays

Private Healthcare after probation

Employee Benefits and Rewards Service

Cycle to work scheme

Company Sick Pay

Qualifications

• Previous experience in Customer Service is essential.
• Good understanding of Microsoft Packages, specifically Word and Excel.
• A background in Engineering or Manufacturing is desirable but not essential.

Responsibilities

• Communicate and update all customers on commercial aspects via email and telephone.
• Create new accounts for customers and maintain data for existing clients.
• Process customer orders in ERP systems and assist with customer progress requests.
• Complete invoicing and order acknowledgment processing.
• Manage the quotation process and contract reviews.
• Support external Sales Engineer requests.
• Process customer claims, returns, and credits.
• Update and manage CRM.

Skills

Microsoft Office Packages

Customer Service Experience

Ability to work under pressure

Education

GCSE in English and Mathematics (Grade 4/C or above)

Tools

ERP systems

CRM

Job description

Salary: Up to £26,000 per annum (depending on experience)

About the Company

Mersen UK Teesside Ltd is a global expert in electrical power and advanced materials, Mersen designs innovative solutions to address its clients’ specific needs to enable them to optimise their manufacturing performance in sectors such as energy, transportation, electronics, chemicals, pharmaceuticals and process industries. Mersen UK Teesside Ltd is fully integrated into the Anticorrosion Equipment and Graphite Specialities Divisions of Mersen and continues to be the centre of excellence for the design and manufacture of Graphite Cubic Block Heat Exchangers within the Mersen Anticorrosion Equipment Division.

The Role

We are recruiting for a Customer Service Representative based in our Portslade (Brighton) office working within the Electrical Power division of Mersen, reporting to the UK Sales Manager. We are looking for an experienced Customer Service professional who is organised and a competent user of all Microsoft Office Packages. Duties of the role (but not limited to) include:

• To communicate and update all customers on commercial aspects via email and telephone.
• To create new accounts for customers and mainting data for existing clients.
• To process customer orders in ERP systems and help with customer progress requests.
• To complete invoicing and order acknowledgement processing.
• To manage the quotation process and contract reviews.
• To support external Sales Engineer requests.
• To process customers claims, returns and credits.
• To update and manage CRM.
• To liaise with sales subsidiaries across Europe to gather relevant information for customer requests.

Person Specification

• Any previous experience in Customer Service.
• Candidates must be educated to at least GCSE level (Grade 4/C or above) in English and Mathematics or hold equivalent qualifications.
• A good understanding of Microsoft Packages specifically word and excel.
• To be able to prioritise and the ability to work under pressure.
• Previous experience with MRP systems would also be beneficial but not essential.
• A background in Engineering or Manufacturing is desirable but not essential.

What Mersen UK Teesside Ltd Offer

• 33 days holiday including bank holidays, 3 days of entitlement will be held to cover the Christmas shut down.
• Private Healthcare for all employees, after successful completion of the 12 week probationary period.
• Pluxee Benefits and Rewards Service, includes discount from many High Street retailers and cashback options. This also includes an Employee Assistance Programme (EAP) available 24/7.
• Cycle to work scheme.
• Company Sick Pay.

***Please note, this role is based at Portslade (Brighton) not Teesside***