Customer Service Representative

TSYS Managed Services; England; On-site; GBP 17,000 - 22,000; Full time

Job summary

A leading customer service provider in Milton Keynes is seeking Customer Service Advisors. The role involves assisting customers with inquiries, processing payments, and maintaining relationships. Ideal candidates are passionate about customer service and possess strong communication skills. This position offers 29 days holiday, a pension scheme, and various development opportunities.

Benefits

29 days holiday, including bank holidays

Peoples Pension scheme

On-site canteen

MediCash Plan after 4 months

Cycle to work scheme after 6 months

Free tea and coffee

Qualifications

• Prior customer support experience in a customer-focused role (minimum 6 months).
• Ability to work across various shift patterns between 6am - 11pm.
• Experience achieving individual and team targets is a plus.

Responsibilities

• Take inbound calls to assist customers with queries.
• Process card payments.
• Build and maintain customer relationships.
• Handle complaints and escalate when necessary.
• Stay updated on policy changes through internal systems and training.
• Raise potential problems with management.

Skills

Customer service passion

Excellent listening skills

Polite and clear verbal communication

Good IT and computer skills

Job description

TSYS Managed Services are looking for Customer Service Advisors to help in our Milton Keynes (MK7) location. As a customer service advisor, you will have passion for helping customers and get a positive buzz from providing outstanding service. Working 40 hours a week across various shift patterns between 6am - 11pm or 7am-8pm Monday - Sunday with a yearly salary of £21,091. If you love to help others and can excel within customer services then we've got the job for you!

What you’ll do:

• Take inbound calls to assist customers with a number of different queries
• Processing card payments
• Building and maintaining customer relationships
• Complaint handling including resolving and logging of complaints as well as escalating to the appropriate teams where necessary
• Keeping up to date with policy changes through the use of internal systems and training.
• Raising and potential problems with management and the appropriate teams.

You have prior customer support experience - within a customer focused role either in a contact centre or face to face environment (minimum 6 months)

Qualifications:

• You’re passionate about customer services and have a can do enthusiastic work ethic
• Excellent listening skills
• Polite and clear verbal communication skills
• Good IT and Computer skills

Bonus points for:

• Experience in working towards and achieving individual and team targets
• Knowledge of financial service and/ or credit card services
• Contact centre experience

Here at TSYS Managed Services we strive to work in partnership with all of our staff. We offer social activities, incentives and recognition awards throughout the year, within our lively working environment. We also have a number of development opportunities. Our dedicated onsite Training team will provide you a specifically designed training programme and ongoing support in your new role; to enable you to grow as well as training for our existing members.

Benefits:

• 29 days holiday, including bank holidays (With the option to buy/sell up to 5 days)
• Peoples Pension scheme
• On-site canteen
• MediCash Plan (On completion of 4 month service)
• Cycle to work Scheme (On completion of 6 month service)
• Free tea and coffee

Global Payments Inc. is an equal opportunity employer.