Customer Service Representative

Restore PLC; England; Hybrid; GBP 25,000; Full time

Job summary

A leading document destruction service provider in the UK is seeking a Customer Service Representative to enhance customer satisfaction. The successful candidate will manage customer queries, ensuring efficient service delivery and support team training. Applicants should have prior customer service experience and strong communication skills. This is a full-time role with hybrid working options after probation.

Benefits

25 days annual leave + bank holidays

Life Assurance – 2x basic salary

Free onsite parking

Employee Assistance Programme

Qualifications

• Previous experience in a fast-paced customer-focused environment.
• Commitment to excellent customer service with a positive attitude.
• Attention to detail and ability to multitask.

Responsibilities

• Deliver exceptional customer service within SLA.
• Liaise with internal teams to resolve issues.
• Process customer orders using internal systems.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Organizational skills

Job description

Role: Customer Service Representative

Contract type: Full time, permanent
Location: Crayford, DA1 4QX (Role will be hybrid after successful completion of probation 1-2 days from home)
Hours a week:35 Monday to Friday
Salary/Hourly rate: £24,500 (£13.46 phr)

Restore Datashred is a market-leading provider of secure document destruction services. We pride ourselves on delivering exceptional customer experiences, and we are looking for a professional and motivated Customer Service Advisor to join our team.

Reporting to the Customer Service Team Leader, you will engage with internal departments and external customers to ensure queries are resolved efficiently, accurately and within agreed SLAs. You will play a key role in maintaining high standards of service delivery, supporting continuous improvement, and contributing to the achievement of departmental KPIs.

Key Responsibilities:

• Deliver exceptional customer service, ensuring all queries are resolved promptly, accurately, and within SLA
• Liaise with internal teams, including operations, finance and account management, to obtain information and resolve issues
• Manage customer accounts, ensuring information is accurate, up-to-date, and changes are communicated proactively
• Process customer orders and requests using internal systems and external customer portals
• Handle and resolve complaints professionally, taking ownership to ensure positive outcomes
• Identify opportunities for improvement in processes or service delivery, contributing to a better customer journey
• Support new and existing team members through knowledge sharing and participation in training
• Represent Restore Datashred professionally during customer meetings, both virtually and on-site when required

About You:

• Previousexperience in a fast-paced customer-focused environment
• Commitment to excellent customer service with a positive attitude
• Strong communicationskills, both written and verbal
• Excellent attention to detail, problem-solving abilities, and organisational skills
• Ability to extract relevant information andidentifyproblems
• Competent in standard software packages with a willingness to learn newones
• Ability to prioritise workload, multitask, and work independently while handlingcomplaints
• Ability to work under pressure and meet deadlines/targets
• Proven ability to achieve and maintain KPItargets

Benefits:

• Annual Leave – 25 days + bank holidays
• Life Assurance – 2x basic annual salary
• Bereavement Counselling – Support during difficult times
• Free Onsite Parking
• Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
• Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)