Customer Service Representative

Aviva; East Kilbride; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading insurance company in East Kilbride seeks Customer Service Representatives to join their hybrid team. You will manage home claims effectively and empathetically, ensuring customer satisfaction. The role offers full training and a supportive environment. Key benefits include a bonus opportunity, generous pension scheme, and a range of flexible benefits. Ideal candidates should possess strong communication skills and a positive attitude. Apply today for a chance to make a difference!

Benefits

Bonus opportunity

Generous pension scheme

25 days holiday

Discount on Aviva products

Free Aviva shares

Supportive policies

Flexible benefits

Paid volunteering days

Qualifications

• Strong desire to meet customers’ needs and a positive attitude.
• Excellent verbal and written communication skills.
• Ability to listen empathetically and reason effectively.
• Flexible attitude towards changes in a fast-paced environment.

Responsibilities

• Handle insurance claims efficiently from start to resolution.
• Guide customers through the claims process via phone.
• Gather necessary information to assess claims according to policies.

Skills

Positive attitude

Excellent communication skills

Empathetic listening

Flexibility

Good IT skills

Job description

Location – Maxim Park, Motherwell

We have exciting opportunities for Customer Service Representatives to join us in our office based in Maxim so why not Kick Start Your Customer Service Career with Aviva!

We love people who do the right thing for our customers, and our colleagues.

We want people who speak up, who take responsibility, and who make good decisions.Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone.That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you!

This is a hybrid working position, with 50% of your working week being spent in our Maxim office.

Start date – 12th of January

A bit about the job:

Our Customer Service Representatives handle insurance claims with the maximum efficiency and minimum fuss, in modern and welcoming office environment.

Primarily aphone basedrole, youwillmanage home claims efficiently and empathetically from start to resolution.You willhandleincoming calls, guide customers through the claims process,gather necessarily information, in order toassess claims in line with policies andprocedures,ensuring wereach the best outcomes for ourcustomers

Don’t worry if this is something new for you, full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers insurance needs.If this is you, then why not applytoday!

Working Hours:

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday.
• Our current rotation is one late shift every 4 weeks and 1 weekend day every 4 weeks.
• Average of 35 hours p/week over 5 days.
• You will be required to be flexible with these hours as shifts for this role are on a rota basis.
• We are also open on Bank Holidays.

Skills and experience we’re looking for:

• Positive attitude and strong desire to meet customers’ needs.
• Excellent communication skills, both written & verbal
• The ability to listen and reason empathetically.
• Flexible attitude towards change and ability to work in a frantic paced environment.
• Good level of IT skills to navigate systems.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
• Generouspension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 daysholidayplus bank holidays, and you can choose to buy or sell up to 5days
• Make your money go further - Up to 40%discount on Aviva products, and other retailerdiscounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parental and carer’sleave
• Flexible benefits to suit you, including sustainability options such as cycle towork
• Make a difference, be part of ourAviva Communitiesand use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support andtools

Aviva is for everyone:

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.