Customer Service Representative

ASSA ABLOY Group; Daventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in access solutions is seeking a customer service team member in Daventry, England. The role involves managing customer accounts, responding to queries, and supporting sales growth. Ideal candidates will have strong communication skills and a proactive approach to achieving results. This position offers a dynamic environment with opportunities for career development.

Qualifications

• Proactive mindset with strong KPI achievement.
• Confident telephone skills and relationship-building ability.
• Strong organizational skills.

Responsibilities

• Manage customer accounts and process orders.
• Respond to customer queries professionally and promptly.
• Support sales growth by nurturing accounts.

Skills

Sales-focused and results-driven

Excellent communication skills

Time management and attention to detail

Commercial awareness

Confident with Microsoft Office, Navision

Tools

CRM Systems

Microsoft Office

Navision

Job description

Overview

As a key member of our customer service team, you will play a central role in delivering an exceptional service experience to our customers. You'll be responsible for managing a defined geographical customer base, working closely with the Area Sales Manager and other departments to ensure customer satisfaction, retention, and account stability. This exciting opportunity will focus on delivering market-leading customer intimacy to drive loyalty and business growth.

Responsibilities

• Efficiently manage customer accounts, process orders and ensure timely release to the warehouse.
• Provide professional and prompt responses to customer queries and communications.
• Support sales growth by nurturing existing accounts and handling new leads.
• Contribute to strategic planning through participation in monthly customer service meetings.
• Collaborate across departments and monitor buying trends to strengthen relationships and reduce churn.

(Note: The following sentence appears in the original description as a fragment; it has been integrated into the Qualifications section below for clarity.)

Qualifications

• Sales-focused and results-driven, with a proactive mindset and strong KPI achievement.
• Excellent communicator with confident telephone skills and strong relationship-building ability.
• Highly organized with strong time management and attention to detail.
• Commercially aware with an understanding of pricing and stock.
• Confident using Microsoft Office, Navision, CRM, and phone systems.

About the Business Segment / Company Context

The Residential Business Segment is a complex multi-channel, multi-region sector encompassing a wide variety of product and customer types. As ASSA ABLOY UKI's largest business segment, it is a dynamic, exciting and rewarding environment in which to grow your career. It is full of interesting opportunities to challenge you and to enhance and develop within a dynamic, success-driven, yet supportive team environment.

We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. With nearly 63,000 colleagues in more than 70 countries, we help billions of people experience a more open world. Our innovations make spaces safer, more secure, and easier to access. We value results and empower our people to build their career around their aspirations and our ambitions, supporting them with regular feedback, training, and development opportunities. We encourage diverse, inclusive teams and value different perspectives and experiences.