Customer Service Representative

Randstad Delivery; Connah's Quay; On-site; GBP 24,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative for TATA Steel in Shotton. This temporary on-site position offers a salary of £24,000 per annum and involves handling customer queries, order entry, and collaborating within a team. Ideal candidates should possess strong communication skills and be detail-oriented. Benefits include discounts, training opportunities, and on-site parking.

Benefits

Access to retail and restaurant discounts

On site free parking

Opportunity to develop through courses and training

Access to Employee Assistance programme

Qualifications

• Computer literacy (training will be provided on bespoke systems).
• Strong written and verbal communication required.
• High attention to detail is crucial.

Responsibilities

• Handling customer queries and signposting customers to further support.
• Order entry on internal systems.
• Using Excel for data management.
• Managing delivery queries and escalating if required.

Skills

Computer literacy

Strong written and verbal communication

High attention to detail

Problem solving

Ability to work in a fast-paced environment

Tools

Excel

Job description

Do you have experience providing customer service within an administrative role? Do you consider yourself to be an asset to a busy team and IT literate? Are you based in or around Shotton?

TATA Steel are seeking a Customer Service Representative to initially join their team on a temporary basis. The successful applicant will be an approachable individual with good IT literacy and excels at providing customer service.

Salary: £24,000 per annum, Band G. £12.31ph
Location: TATA Steel, Shotton Works, Shotton Records Centre, Deeside CH5 2NH (on site)
Contract Length: 6 months initially
Hours: 37.5 per week, Monday to Friday, standard office hours
Start: ASAP, pending the result of a medical assessment which does include a drug and alcohol test

Role Responsibilities

• Handling customer queries and signposting customers to further support
• Order entry on internal systems
• Using Excel for data management
• Managing delivery queries and escalating if required
• General administrative tasks
• Working collaboratively in a growing team
• Adhering to UK Health and Safety legislation at all times

Essential Requirements

• Computer literacy (training will be provided on bespoke systems)
• Strong written and verbal communication
• High attention to detail
• Previous office environment experience
• Confidence in problem solving and handling complaints
• Ability to work in a fast-paced environment

Benefits

• Access to retail and restaurant discounts with major retailers
• On site free parking
• Opportunity to develop by being part of additional courses and training
• Access to Employee Assistance programme for mental, physical and financial support
• Dedicated team throughout your journey in the role
• Opportunity to progress into a permanent position