Customer Service Representative

Evolution; Clevedon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable company located in Clevedon, UK, is seeking a Customer Service Representative responsible for managing customer relationships, handling inquiries, and providing support during sales processes. The ideal candidate should have experience in customer service, excellent communication skills, and proficiency in Microsoft Office. The role is full-time with opportunities for growth in a dynamic environment. Applications are welcome until February 20, 2026.

Qualifications

• Experience in customer service or sales support.
• Effective communication skills (both written and verbal) and a committed approach to resolving problems.
• Well-developed organizational abilities with the capacity to manage multiple responsibilities efficiently.

Responsibilities

• Serve as the primary liaison between customers and the business handling enquiries and feedback via phone, email and MS Teams.
• Provide timely updates on dispatch and shipping ensuring clear and consistent communication.
• Address and resolve customer issues and complaints maintaining positive and professional relationships.
• Support sales managers during customer meetings and visits contributing to partnership-building.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Tools

Microsoft Office

Job description

Are you an organized customer-focused professional who is comfortable handling varied tasks and shifting demands? Do you enjoy building trusting relationships and ensuring customers receive great service?

If so you could be our new Customer Service Representative.

What You’ll Do:

• Serve as the primary liaison between customers and the business handling enquiries and feedback via phone, email and MS Teams.
• Provide timely updates on dispatch and shipping ensuring clear and consistent communication.
• Address and resolve customer issues and complaints maintaining positive and professional relationships.
• Support sales managers during customer meetings and visits contributing to partnership-building.
• Accurately manage and process customer quotations, orders and related documentation within agreed timelines and quality standards.
• Handle quotes and orders in line with business unit processes including release documentation and export license requirements.
• Collaborate with the manufacturing unit and internal teams to progress orders and resolve queries.
• Ensure all customer service processes and policies are followed and maintained.
• Maintain accurate digital records including quotations, orders, price lists, contracts and correspondence.
• Assist sales managers and the accounting department with invoice queries and payment-related issues.
• Analyse and update customer forecasts and order books.
• Maintain customer scorecards to track on‑time delivery and service performance.

What You’ll Bring:

• Experience in customer service or sales support.
• Effective communication skills (both written and verbal) and a committed approach to resolving problems.
• Well-developed organizational abilities with the capacity to manage multiple responsibilities efficiently.
• High level of focus on detail and precise work.
• Proficient in digital systems and Microsoft Office.
• A customer‑first mindset.
• Takes initiative and has a willingness to learn.
• The ability to work well both while managing your own workload and as part of a team.

SKF is committed to creating a diverse environment and we firmly believe that a diverse workforce is essential for our continued success. Therefore we only focus on your experience, skills and potential. Come as you are, just be yourself. #weareSKF

At SKF we are committed to promoting fairness and inclusivity throughout our recruitment process. To achieve this we may include assessments and verify the information in your application in compliance with country‑specific laws and regulations.

If you have any questions or concerns please feel free to contact the recruiter.

Some additional information

This position will be located in Clevedon, UK on a local contract.

You will report to the Customer Service Manager who is located in Clevedon, UK.

For questions regarding the recruitment process please contact Simona Collino, Recruitment Expert Europe & Africa. Please note that we can’t accept applications via email due to GDPR.

Is this you

If the answer is yes, submit your application no later than February 20 2026.

Candidates will hear from us shortly after the final application date.

Required Experience

Unclear Seniority

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

• Employment Type: Full‑Time
• Experience: years
• Vacancy: 1