Customer Service Representative

Moffitt Companies; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A fuel and lubricants distribution company is seeking a Customer Service Representative in London. The role involves processing orders, handling customer inquiries, and maintaining customer satisfaction. Candidates should have at least 3-5 years of experience in customer service and the ability to work collaboratively in a team. This is an on-site position working Tuesday to Saturday, from 10 am to 7 pm. Competitive benefits and insurance rates are offered.

Benefits

Competitive insurance rates

401(k)-match program

Employee benefits package

Qualifications

• 3-5 years of experience in customer service or inside sales.
• Ability to handle customer inquiries with professionalism.
• Must be able to maintain positive relationships in a team environment.

Responsibilities

• Process incoming orders according to customer specifications.
• Handle customer inquiries and provide timely solutions.
• Identify and follow up on sales opportunities.

Skills

Customer service experience

Professional communication

Order processing skills

Problem-solving

Sales opportunities identification

Education

High School diploma or equivalent

Job description

Overview

Moffitt Services is a Texas-based fuel and lubricants distributor that is committed to providing quality fuels, lubricants, and superior service to customers that operate heavy equipment, generators, automotive and truck fleets, and more. We offer ultra-low sulfur diesel for on-road and off-road use, biodiesel, Diesel Exhaust Fluid (DEF), gasoline, ethanol, E85, and kerosene as well as a full line of quality lubricants. Since 1947, the Moffitt brand has been synonymous with great service, and we encourage you to see why our customers prefer us over our competitors.

Moffitt Services is looking for a Customer Service Representative. This person will focus on creating and maintaining superior customer service, both externally and internally by processing orders received from customers via telephone, text, E-mail or from a company employee.

Essential Duties and Responsibilities

• Process incoming orders according to customer specifications; communicate updates, relay changes, and resolve issues to ensure full customer satisfaction.
• Enter orders accurately into database systems or complete necessary documentation.
• Handle customer inquiries with professionalism, providing timely and appropriate solutions; follow up to ensure resolution.
• Identify sales opportunities during customer interactions and proactively follow up on potential leads.
• Assist prospective customers with onboarding and order placement, guiding them through the process.
• Maintain positive working relationships with team members and management in a collaborative team environment.
• Protect client and company confidentiality by securely managing sensitive information.
• Communicate with company branches and outside sales teams to provide quotes, shipping dates, and order status updates.
• Use product knowledge to inform customers about pricing, availability, anticipated delays, and other relevant information.
• Follow up on active orders to ensure timely delivery as promised.
• Accurately calculate prices and shipping charges as needed.
• Receive, document, and address customer complaints, escalating issues when necessary.
• Coordinate with dispatch, shipping, warehouse, and logistics teams to trace or expedite missing or delayed deliveries.
• Respond to customer questions or direct them to the appropriate person or department for resolution.
• Prepare, type, and file quotes; maintain accurate and organized records for all processed quotes.
• Ensure quotes are completed and processed through the appropriate channels in a timely manner.

Education and Qualifications

At a minimum, a High School diploma plus some advanced education/training or equivalent combination of education and experience. Must possess extensive experience (at least 3-5 years) in customer service/inside sales.

Relocation

This position is not eligible for relocation.

Travel Requirements

None.

Work Schedule and Benefits

This position is on-site Tuesday-Saturday. 10am-7pm.

Available to work 1 weekend per month for “On Call” program. Some overtime may be required during storm or emergency events.

Moffitt Services offers competitive insurance rates through medical, dental, and vision plans; and a 401(k)-match program.

Equal Employment Opportunity

Moffitt Services is an equal opportunity employer, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by the laws.