Customer Service Representative

Supreme Recruitment; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A client-focused recruitment agency is seeking a highly professional Customer Service Representative to manage client relations. This pivotal role involves ensuring precise resolution of customer inquiries while maintaining service standards. The ideal candidate will have a proven track record in customer service, exceptional communication skills, and a strong attention to detail. The position offers a pay rate of £12.21 per hour with a Monday to Friday schedule.

Qualifications

• Demonstrated success in a demanding customer service or client-facing capacity.
• Exceptional written and professional communication skills.
• High proficiency in problem-solving and exercising professional judgment.
• Competence in utilizing corporate IT systems and experience with CRM platforms.
• Unwavering attention to detail and commitment to service excellence.

Responsibilities

• Manage multi-channel customer interaction, including telephonic, digital, and written correspondence.
• Execute effective query resolution and manage client escalations according to established protocols.
• Process administrative functions, including accurate input of orders, applications, and account modifications.
• Ensure meticulous record-keeping and data integrity within the designated database/CRM system.
• Maintain and apply expert-level product and policy knowledge to deliver accurate information to the client base.

Skills

Customer service experience

Professional communication

Problem-solving

Attention to detail

IT system proficiency

Job description

Customer Service Representative

Location: Laleham Salary: £12.21 per hour Schedule: Monday to Friday

Role Summary

We are seeking a highly professional and effective Customer Service Representative to manage comprehensive client relations from our Laleham base. This role is pivotal in upholding service standards by serving as the primary liaison for all customer communication, ensuring precise and efficient resolution of inquiries and issues.

Core Responsibilities

• Manage multi-channel customer interaction, including telephonic, digital, and written correspondence.
• Execute effective query resolution and manage client escalations according to established protocols.
• Process administrative functions, including accurate input of orders, applications, and account modifications.
• Ensure meticulous record-keeping and data integrity within the designated database/CRM system.
• Maintain and apply expert-level product and policy knowledge to deliver accurate information to the client base.

Candidate Profile

• Experience: Demonstrated success in a demanding customer service or client-facing capacity.
• Communication: Exceptional written and professional communication skills.
• Aptitude: High proficiency in problem-solving and exercising professional judgment.
• Technical Skills: Competence in utilizing corporate IT systems and experience with CRM platforms.
• Attribute: Unwavering attention to detail and commitment to service excellence.

Salary and Logistics

The salary for this role is £12.21 per hour.

The working schedule is Monday to Friday