Customer Service Representative

Pinpoint Studios; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A customer service provider in Chesterfield is seeking a Customer Service Advisor to manage the order fulfilment process and deliver excellent service to clients. The role involves collaborating with various departments to ensure customer satisfaction and requires strong computer skills and attention to detail. This full-time position is suitable for entry-level candidates.

Qualifications

• Possess excellent communication skills.
• Be organised and familiar with appropriate technology.
• Have good business awareness and keen attention to detail.

Responsibilities

• Act as the focal point of contact for the customer base.
• Develop vendor relationships for Customer account.
• Manage customer forecasts and planned demand.
• Ensure customer orders are input accurately and efficiently.
• Manage the order fulfilment process from receipt through to delivery.
• Liaise with all key business functions to ensure customer demands are met.
• Ensure all customer events are known, planned and delivered.
• Provide OTIF information.

Skills

Good computer skills (MS Excel, Word, PowerPoint)

Excellent inter‑personal communication

Excellent numerical and analytical ability

Excellent written communication

Job description

Customer Service Advisor - Background Checking

Purpose of Role

To own the order fulfilment process for dedicated accounts in the Company’s customer base, and deliver world class customer service in line with business targets.

Key Responsibilities

• Act as the focal point of contact for the customer base.
• Develop vendor relationships for Customer account and specific materials.
• Develop and maintain an excellent working relationship with the customer.
• Manage customer forecasts and planned demand.
• Ensure customer orders are input accurately and efficiently into the order system.
• Manage the order fulfilment process from receipt through to delivery on time in full.
• Liaise with all key business functions (Sales, Planning, Production and Distribution) to ensure customer demand is planned and satisfied in full.
• Ensure all customer events (promotions, product launch / delist, design changes etc.) are known, planned and delivered in line with expectations.
• Responsible for advising accounts of any provisions required for order overs.
• Responsible for raising appropriate Customer invoices and credits.
• Provide OTIF information.
• Adopt a total quality approach to daily activities and to customers, both internal and external.
• On behalf of the Company, ensure compliance with the Health and Safety at Work Act.
• Be computer literate on all packages available within the Company.
• Identify and implement new procedures relating to daily operations to ensure customers’ needs are met in a professional and efficient manner.

Key Objectives

• Work as part of a flexible team, whose aim is to provide excellent service to all customers. Identify, record and monitor improvements through key measures.
• Possess excellent communication skills, be organised and familiar with appropriate technology. Have good business awareness and keen attention to detail.

Key Skills

• Good computer skills (MS Excel, Word, PowerPoint).
• Excellent inter‑personal communication.
• Excellent numerical and analytical ability with high attention to detail.
• Excellent written communication.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Customer Service
• Industry: Administrative and Support Services
• Location: Sheffield, United Kingdom