Customer Service Representative

Copart Uk; Chester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive service provider in Chester is seeking a Customer Service Advisor to join their team. The role involves responding to high volume customer calls and assisting with sales and return queries, while performing necessary administrative duties. Ideal candidates will have excellent customer service skills and the ability to multi-task in a fast-paced environment. The position offers various benefits including 23 days of holiday, health care cash plan, and more.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer

Healthcare Cash Plan

Contributory workplace pension

Discounted shares

Cycle to Work Scheme

Life insurance

Access to exclusive discounts

Responsibilities

• Respond to high volume inbound and outbound calls promptly.
• Assist members and private traders with sales and return queries.
• Perform administrative duties associated with documentation and compliance.

Skills

Excellent customer service

Clear communication skills

Strong attention to detail

IT literate

Adaptable

Teamwork

Job description

We're currently looking for a Customer Service Advisor to join our team at our Chester Operation Centre, CH5 2QZ.

Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and timeframes.

They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

What we need from you:

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Able to work as part of a team

What we offer you in return:

• Monday to Friday 8am - 5pm
• Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities

Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.