Customer Service Representative

Univar Solutions; Caerphilly; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global distributor of chemicals is seeking a Customer Service Representative in Caerphilly. This role involves delivering excellent service, building customer relationships, and resolving issues efficiently. The ideal candidate will have strong communication skills and experience with CRM software. Join a diverse team committed to supporting employee wellbeing with a comprehensive rewards package.

Benefits

Total Rewards package

Diverse benefits offering

Support for employee wellbeing

Qualifications

• Comfortable using a PC and Microsoft Office.
• Experience with Customer Relationship Management software.
• Resilient and organized with a friendly demeanor.

Responsibilities

• Build and maintain relationships with customers.
• Provide first-class service through various channels.
• Process orders and manage customer inquiries.
• Resolve customer issues swiftly and effectively.

Skills

Customer service

Microsoft Office

Problem-solving

Communication

CRM software

SAP

Job description

A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Customer Service Representative - Caerphilly

Duties

If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you. As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.

Key Responsibilities and Tasks

• Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
• Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
• Communicating with our customers through a variety of different channels; via phone or email and using our CRM tools
• Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
• Understanding, prioritising and escalating our customers’ issues and following through to resolution.
• Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently.
  

We Are Looking For

You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP. You delight in investigating customer problems, getting to the root cause and putting them right. You are friendly, organised and resilient.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redesign distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification