Customer Service Representative

Thermofisher Scientific; Burton on the Wolds; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading global organization in Burton on the Wolds is seeking a dedicated Customer Service representative to enhance customer engagement. Responsibilities include addressing customer inquiries across various channels, ensuring accurate order processing, and advocating for customer needs. The ideal candidate thrives in a fast-paced environment and possesses strong communication skills. Join us to support our mission of making the world healthier, cleaner, and safer.

Qualifications

• Experience in a fast-paced customer liaison environment.
• Tenacious and results-oriented approach.
• Proficiency in English, both verbal and written.

Responsibilities

• Respond to customer needs, orders, and enquiries via multiple channels.
• Ensure accurate order entry and customer advocacy.
• Collaborate with team members to resolve customer inquiries.

Skills

Multitasking

Attention to detail

Customer service

Data entry

Business administration

Effective communication

Job description

We are looking for our new team member to join our well-established Customer Service team in engaging with our customers and responding to their needs! The role entails day-to-day delivery of dedicated service, over multiple work streams, within a complex, fast paced Customer Service environment. You will act as first point of contact for external/internal customer service queries and will be key to ensuring that our customers view Thermo Fisher Scientific as their preferred company to partner with. Customer queries may relate to new or in-transit orders, returns, questions about our products, general information or requests for updates, to name but a few. This role is vital in supporting our customers, whether resolving the query on the spot or progressing it to best placed team.

Key Responsibilities

• Handle and respond to all types of customer needs, orders and general enquiries through a variety of channels - including phone, e-mail, and web.
• Efficient and accurate entry of orders.
• Being a customer advocate.
• Handle customer concerns and resolve challenging customer enquiries by collaborating with various team members as needed, delivering an outstanding and effective customer service experience.
• Take ownership for customer follow-up and communication.
• Collaborate well with pwn and other teams across the organisation.
• Strive to exceed set SLA's and Individual/Department/Company Targets.
• Strive to continuously improve processes as well as how service is delivered to the customer, using defined company methodology.
• Participate in the departmental training plan and commit to a focus on continuous personal improvement.
• Effectively plan and prioritise own workload every day to keep on track or ahead.

Desired Qualifications & Skills

• Track record of being able to multitask and work in a flexible and fast paced office environment or other customer liaison capacity.
• Being tenacious, self-directed and results oriented, with great attention to detail.
• Proficiency in English, verbal and written.
• Appreciation and understanding of how to deliver 'good' customer service.
• Previous experience in business administration, data entry, and success within a target driven workplace is a clear advantage!

Join us and contribute to our mission-enabling our customers to make the world healthier, cleaner and safer.

Diversity in our teams is an important element to building an effective and agile working environment. Integrity, Intensity, Innovation, and Involvement are our 4-i key values that we encourage in everyone who is part of our community.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.