Customer Service Representative

Adecco; Brough; On-site; GBP 20,000 - 30,000; Full time

Job summary

A staffing agency is recruiting a Customer Service Representative to work in a B2B environment for a PPE company in Melton. The role involves handling customer queries, processing orders, and improving product knowledge. Candidates should have excellent administrative and numeracy skills and be reliable. This position is an opportunity to support customer satisfaction and sales processes.

Qualifications

• Excellent administrative and numeracy skills.
• Hardworking and reliable.

Responsibilities

• Handle customer queries courteously, professionally, and promptly.
• Process customer orders accurately using computer systems and software.
• Provide product information, resolve issues, and suggest solutions.
• Maintain accurate records of customer interactions.
• Work with the sales team to support customers throughout the sales process.
• Improve product knowledge to better address customer inquiries.
• Communicate with internal teams and escalate complex issues when needed.
• Coordinate with the warehouse team to manage shipments and delivery expectations.

Job description

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Adecco UK Ltd is recruiting for a Customer Service Representative to work in a Business to Business environment supporting a PPE Company based in Melton.

Main Duties

Responsibilities:

• Handle customer queries courteously, professionally, and promptly, aiming to exceed expectations.
• Process customer orders accurately using computer systems and software.
• Provide product information, resolve issues, and suggest solutions to ensure customer satisfaction and retention.
• Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Work with the sales team to support customers throughout the sales process.
• Improve product knowledge to better address customer inquiries.
• Communicate with internal teams and escalate complex issues when needed for quick resolution.
• Coordinate with the warehouse team to manage shipments and delivery expectations.

Applicants should have excellent administrative and numeracy skills, and be hardworking and reliable.

Please apply via this website.

Adecco acts as an employment agency for permanent recruitment and as a supply agency for temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.