Customer Service Representative

Search Consultancy LTD; Bradford; On-site; GBP 23,000 - 25,000; Full time

Job summary

A recruitment agency in Bradford seeks a Customer Service Representative to join their Consumer Operations team. Responsibilities include handling inbound calls and managing claims while ensuring compliance with regulations. Strong communication skills and a positive attitude are preferred. The role offers extensive training and the possibility of homeworking after 12 weeks, along with generous perks including holidays and bonuses.

Benefits

25 days holiday + bank holidays

Pension match scheme

Gym membership discounts

Cycle to work scheme

Free flu vouchers and eye tests

Christmas voucher and company celebration events

Refer-a-friend bonus (£625)

Weekend reward scheme

Annual company party with free food and drink

Closed on bank holidays

Qualifications

• Previous customer service experience is a plus, but not essential.

Responsibilities

• Handling inbound calls from customers, dealerships, and technicians.
• Managing claims efficiently and in line with policy.
• Ensuring clear communication and accurate customer journey records.
• Responding to enquiries across multiple channels.
• Escalating complex issues appropriately.
• Maintaining compliance with FCA, GDPR, and internal policies.

Skills

Strong verbal and written communication skills

Positive attitude

Adaptability to change

Job description

Overview

Customer Service Representative

Location: Bradford, West Yorkshire
Salary: £23,000 - £25,000 per annum + Excellent Benefits
Working Hours: Rotating shifts Monday-Friday (08:30-16:45, 08:45-17:00, 09:15-17:30)

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, supportive environment? We\'re looking for a Customer Service Representative to join our Consumer Operations team.

What You\'ll Be Doing

• Handling inbound calls from customers, dealerships, and technicians
• Managing claims efficiently and in line with policy
• Ensuring clear communication and accurate customer journey records
• Responding to enquiries across multiple channels
• Escalating complex issues appropriately
• Maintaining compliance with FCA, GDPR, and internal policies

What We\'re Looking For

• Strong verbal and written communication skills
• A positive attitude and adaptability to change
• Alignment with our core values: Excellence, Integrity, Innovation, Responsibility, Inclusion, and Teamwork
• Previous customer service experience is a plus, but not essential

Training & Support

• 4-week classroom-based training (no holidays during this period)
• Ongoing coaching and performance reviews
• Homeworking available after 12 weeks, subject to meeting key performance indicators

Perks & Benefits

• 25 days holiday + bank holidays (option to buy or carry over 5 days)
• Pension match scheme
• Gym membership discounts
• Cycle to work scheme
• Free flu vouchers and eye tests
• Christmas voucher and company celebration events
• Refer-a-friend bonus (£625)
• Weekend reward scheme
• Annual company party with free food and drink
• Closed on bank holidays

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.