Customer Service Representative

Wallace Hind Selection LTD; Bidford on Avon CP; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing industrial supplies company based in Bidford-on-Avon is seeking a motivated Customer Service Representative. In this role, you will be part of a dynamic team, providing exceptional customer service and managing orders. Ideal candidates should have a proactive attitude and a good telephone manner. This role offers opportunities for development and progression within the company.

Benefits

22 days annual leave

Company pension scheme

Annual performance bonus

Well-being support

Company parties and social events

Qualifications

• Experience in a similar Administrator or Customer Service Representative role is desirable.
• Willingness to learn and develop new skills.
• German language skills are beneficial but not mandatory.

Responsibilities

• Process incoming customer orders accurately and efficiently.
• Manage the full order journey from entry to dispatch and invoicing.
• Coordinate courier and export bookings for timely delivery.
• Provide exceptional customer service via phone and email.
• Maintain accurate customer and product information.

Skills

Attention to detail

Proactive attitude

Good telephone manner

Team player

Tools

CRM system

Job description

Job Overview

Join a growing industrial supplies business with a fast‑paced, supportive team based in Bidford‑on‑Avon. We’re expanding rapidly and looking for a motivated, detail‑driven Customer Service Representative to become a key part of our dynamic sales support team.

Benefits

• 22 days annual leave, increasing with length of service
• Company pension scheme
• Annual performance bonus
• Well‑being support
• Company parties and social events

Location

This is an office based role based in Bidford‑on‑Avon.

Commutable Locations

Stratford‑upon‑Avon, Redditch, Evesham, Worcester

Job Description

Reporting to our Customer Service Team Leader and joining our team of 10 Customer Service Representatives, you’ll play a crucial role in keeping our sales office running smoothly and providing a seamless Customer Experience that our customers have grown accustomed to. Every day will bring new challenges and opportunities to learn; from managing customer orders to coordinating with couriers and ensuring seamless delivery.

This is a varied role, where no two days look the same, but you can expect to:

• Process incoming customer orders accurately and efficiently using our internal CRM system.
• Manage the full order journey, from entry through to dispatch and invoicing.
• Coordinate courier and export bookings, ensuring timely delivery to customers.
• Deliver exceptional customer service via phone and email, handling enquiries about orders, deliveries, and product details.
• Maintain accurate customer and product information across our CMS and intranet.

Person Specification

Ideally, you’ll have experience in a similar Administrator or Customer Service Representative role. What’s most important to us is your willingness to learn and get stuck in – we will provide you with the training and tools you need to be successful. While German language skills would be beneficial for this role, we welcome applications from all candidates, regardless of language background.

Ideally, you will:

• Be proactive, enthusiastic, have a good telephone manner, be organised.
• Enjoy multitasking with attention to detail.
• Be a team player with a high level of dedication to your colleagues and customers.

The Company

A well‑established UK‑based distributor of industrial adhesives, sealants, tapes, and coatings, supplying high‑performance solutions to sectors such as electronics, automotive, and manufacturing. Known for technical expertise and excellent customer service. Having grown by over 500% since 2010 and doubled in size since 2020, we are growing year on year organically and by acquisition.

Prospects

Either to develop this role in a stable expanding company, or, if desired, the potential to grow and progress into other roles within the company. For example, previous successful candidates have progressed to Field Sales and Management.

Equal Employment Opportunity

Wallace Hind Selection, alongside our client, embraces diversity, champions equality, and fosters inclusion to create a work environment where everyone belongs and thrives.

REF: SM18289, Wallace Hind Selection