Customer Service Representative

Copart Uk; Bedford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading vehicle service provider in Bedford is seeking a Customer Service Advisor to enhance their customer support efforts. The role involves handling calls, data entry, and ensuring high levels of customer satisfaction. Ideal candidates should possess strong communication skills, attention to detail, and proficiency in Microsoft Office. Working hours are Monday to Friday, with a focus on operational excellence.

Benefits

23 days of annual leave

Monday to Friday working hours

Qualifications

• Excellent customer-service focused attitude.
• Ability to handle multiple tasks and prioritize workload.
• Strong communication skills are essential.

Responsibilities

• Data entry and administrative work.
• Maintaining and updating online systems.
• Handling inbound and outbound calls.

Skills

Customer service focus

Professional telephone manner

Attention to detail

Microsoft Office skills

Communication skills

Multi-tasking ability

Job description

We are currently recruiting a Customer Service Advisor, to work from our office in Bedford, MK44 3JZ.

Our Customer Support Centre is an integral part of Copart's Customer Excellence Centre and helps drive operational excellence by identifying, promoting and delivering continuous improvements.

Our services include vehicle collection instructions, handling personal data, processing keys and documents, finance and private plate management, and a vehicle offences team that appeals fines and penalties for vehicles sold at auction. We process about three thousand calls per week.

Responsibilities include data entry, administrative work, maintaining and updating online systems, handling inbound and outbound calls, and building rapport with stakeholders and customers.

What we need from you:

• An excellent customer‑service focused attitude
• A professional telephone manner
• Great attention to detail
• Microsoft office skills
• Strong communication skills
• The ability to multi‑task and prioritise workload

What we offer in return:

• Monday to Friday working between 8am-17:30 (shift time may vary) 40 hr staff
• Time for you: Relax and to the
  f 23 days .. …
• Give