Customer Service Representative

HR GO Recruitment; Ashford; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Representative to manage accounts and deliver exceptional service across a specific territory. The role involves maintaining strong client relationships and requires regular travel overseas for business meetings. Ideal candidates will have proven customer service experience, strong communication skills, and the ability to identify opportunities for account growth. This full-time role offers a competitive salary and permanent placement.

Qualifications

• Proven experience in customer service and account management.
• Willingness to travel overseas regularly.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage a portfolio of accounts and act as the main point of contact.
• Provide high-quality customer service and resolve client issues.
• Regularly visit clients to build and maintain relationships.

Skills

Customer service experience

Interpersonal skills

Communication skills

Account management

Organisational skills

Job description

Customer Service Representative

Location: Ashford

Salary: £30,000 - £35,000 per annum (dependent on experience)

Job Type: Full time/permanent (with European travel approx. once every other month)

Overview

We are looking for a Customer Service Representative to manage accounts across a defined geographical territory, deliver exceptional service, and build strong long-term relationships with clients. This role combines excellent customer service with strategic account management and requires regular overseas travel to visit clients.

Key Responsibilities

• Manage a portfolio of accounts within a designated territory, acting as the main point of contact for clients.
• Provide responsive, high-quality customer service to resolve issues, answer queries, and ensure client satisfaction.
• Regularly visit clients overseas to build and maintain relationships, conduct reviews, and address needs in person.
• Identify opportunities to grow accounts through up sell, cross-sell, or expanded service offerings and work with internal teams to implement growth plans.
• Monitor account performance, maintain accurate records, and prepare reports on client activity and opportunities.
• Coordinate with sales, operations, and support teams to ensure seamless delivery and customer experience.

Skills and Experience Required

• Proven customer service experience with strong interpersonal and communication skills.
• Experience managing accounts or client relationships (B2B)
• Demonstrated ability to identify and develop opportunities to grow accounts.
• Willingness and ability to travel overseas regularly to meet clients in person.
• Strong organisational skills, attention to detail, and the ability to manage competing priorities.