Customer Service Repairs Executive

Ultra PCS; Cheltenham; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Flexible working

25 days holiday

Life assurance

Flexible benefits

Health benefits

Pension scheme

Team events

Job summary

Ultra PCS in Cheltenham is seeking a Customer Service Repairs Executive to deliver an exemplary level of support to aftermarket customers. You will manage repairs and orders end-to-end, ensuring on-time deliveries and clear communication with customers to identify new business opportunities.

The role emphasises strong customer interaction, attention to detail, and the ability to work across teams to resolve issues and improve service levels. Hybrid working options are available within core hours.

Qualifications

• Good customer interface skills and clear communication with stakeholders.
• Excellent attention to detail with accurate data handling.
• Proficient in MS Office and document management.
• Strong planning and scheduling ability to meet timelines.
• Commitment to customer satisfaction and service excellence.

Responsibilities

• Review and load customer repair orders into ERP system.
• Provide customers with timely updates on order progression.
• Provide quotations for work to be performed on units.
• Manage the aftermarket customer interface under contracts.
• Resolve customer issues to mutual satisfaction, ensuring compliance.
• Support cash collection to maximise cash flow.
• Collaborate with other departments to resolve invoice delays.
• Take on additional activities to support Cheltenham goals.

Skills

Customer interface

Attention to detail

MS Office

Planning & scheduling

Customer service mindset

Tools

ERP system

Job description

We are Ultra Precision Control Systems Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected.

We are Ultra Precision Control Systems Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected. We solve our customers' problems, providing engineering solutions to safety and mission critical challenges in the air and on the ground. Our solutions can be found in the latest military aircraft and vehicles, in civil aircraft, and in unmanned vehicles. We help to ensure our customers get to where they need to be safely, achieve their objectives and keep on going back.

Flexible Working

Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

Job Description

Eaton MSD Cheltenham are looking for a Customer Service Repairs Executive to join the Repairs team. As a key member of the team, you will be responsible for delivering an exemplary standard of customer service to our Aftermarket customers. You will represent the customer and ensure that their voice is heard and acted upon within Eaton MSD Cheltenham, whilst also understanding and working towards the goals of the business. You will process repairs and orders against customer demand, through a cradle to grave process, ensuring on time deliveries. Through your close working relationship with customers, you will help to identify potential new business opportunities.

Key Responsibilities

• Review all customer orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated with the business and where necessary challenged with the customer prior to commencing work on the customer owned products.
• Accurately load customer repair orders into Ultra’s ERP system.
• Provide customer with timely updates regarding the progression of their orders.
• Provide quotations to the customers for work to be performed on their units.
• Manage the customer interface for all our aftermarket customers providing exceptional service levels in accordance with our support contracts.
• Ensure all aftermarket customer issues are managed effectively and resolved to the mutual satisfaction of the business and our customers, adhering to regulations and compliance.
• Support the cash collection process to maximize our cash flow.
• Work with all areas of the business to resolve all customer issues which are holding up invoice payment or causing a customer complaint/concern.
• Additional activities to perform from time to time in order to maximise the contribution to Eaton MSD Cheltenham goals and objectives.

Qualifications/Experience

Essential

• Good customer interface skills
• Exceptional attention to detail
• Proficient use of MS office package
• Well organised and able to plan and schedule work effectively
• Committed to customer satisfaction, with a strong understanding of the impact on the business

Desirable

• Experience in identifying opportunities
• Aerospace experience (military and civil)
• ERP or other business system
• Awareness of export and import
• EASA 145 knowledge

Benefits

• Flexible working within core working hours
• 25 days holiday (185hrs) with the option to buy/sell 5 days (37hrs) plus bank holidays
• 4 times annual salary in life assurance
• Flexible benefits package
• Funded health benefits
• Pension Scheme – up to 8% employer contributions
• Supportive and friendly working environment with regular team events

Nationality Requirements

Candidates must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

Diverse & Inclusive Employer

Ultra PCS is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.