Customer Service Pro - In-Branch & Digital Banking

HSBC; Pwllheli; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading global bank is seeking a Customer Service Representative in Pwllheli. This role focuses on providing outstanding service to customers and involves educating them about self-service devices and digital platforms. Ideal candidates are passionate about customer experience, boast excellent communication skills, and are resilient in a changing environment. The position requires a commitment of 35 hours per week, offering a competitive starting salary of £24,000, along with extensive benefits including holidays and health coverage.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrate excellent communication skills enabling effective conversations.
• Ability to take ownership of customer enquiries through to resolution.
• Be resilient in a continuously changing environment.

Responsibilities

• Provide exceptional face-to-face customer service in a timely manner.
• Process a wide range of transactions with high accuracy.
• Educate customers about HSBC's self-service devices and digital banking.

Skills

Excellent communication skills

Ability to take ownership of customer inquiries

Resilience to change

Job description

A leading global bank is seeking a Customer Service Representative in Pwllheli. This role focuses on providing outstanding service to customers and involves educating them about self-service devices and digital platforms. Ideal candidates are passionate about customer experience, boast excellent communication skills, and are resilient in a changing environment. The position requires a commitment of 35 hours per week, offering a competitive starting salary of £24,000, along with extensive benefits including holidays and health coverage.