Customer Service Pro - In-Branch & Digital Banking

HSBC; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading banking institution in Bristol is seeking a Customer Service Representative to deliver exceptional service to customers. This role involves processing transactions, educating customers on self-service options, and working with a dynamic team. The ideal candidate will excel in communication and be resilient in a changing environment. Benefits include a salary starting at £24,000, over six weeks of holiday, and a range of additional perks. Join us to make a difference in customer experiences!

Benefits

Over six weeks’ holiday

Employee discounts

Employer Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Ability to engage in effective conversations with customers.
• Demonstrate ownership of customer inquiries to resolution.
• Show empathy towards customer needs.

Responsibilities

• Provide face-to-face customer service in a busy branch.
• Process various transactions accurately.
• Educate customers on self-service devices and digital platforms.
• Collaborate with branch team to improve customer experience.

Skills

Excellent communication skills

Attention to detail

Resilience to change

Job description

A leading banking institution in Bristol is seeking a Customer Service Representative to deliver exceptional service to customers. This role involves processing transactions, educating customers on self-service options, and working with a dynamic team. The ideal candidate will excel in communication and be resilient in a changing environment. Benefits include a salary starting at £24,000, over six weeks of holiday, and a range of additional perks. Join us to make a difference in customer experiences!