Customer Service Pro: Banking & Digital Help

HSBC; Kingston upon Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading international bank in Kingston upon Thames is seeking a Customer Service Representative to deliver outstanding customer service. You will be responsible for educating customers on digital platforms and handling transactions accurately. Candidates should demonstrate excellent communication skills and a passion for customer satisfaction. This full-time role offers a starting salary of £24,000, extensive training, and numerous employee benefits including holidays and healthcare.

Benefits

Over six weeks’ holiday

Employee discounts

Market-leading employer pension

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Qualifications

• Demonstrated experience in customer service.
• Ability to build strong connections with customers.
• Proven empathy and problem-solving skills.

Responsibilities

• Provide exceptional customer service in a busy branch.
• Process transactions accurately and efficiently.
• Educate customers on self-service devices and digital banking.

Skills

Excellent communication skills

Ability to take ownership of enquiries

Resilience to change

Job description

A leading international bank in Kingston upon Thames is seeking a Customer Service Representative to deliver outstanding customer service. You will be responsible for educating customers on digital platforms and handling transactions accurately. Candidates should demonstrate excellent communication skills and a passion for customer satisfaction. This full-time role offers a starting salary of £24,000, extensive training, and numerous employee benefits including holidays and healthcare.